Stayed here for the Daytona 500 nascar race weekend. No live person to check us in. Wanted our money over the phone before we even reached Daytona to check it out. I knew there would be damage from the Hurricanes, so no pool or beach access is available. 2weeks prior to my check-in I had requested a bottom floor due to a broken foot. I was told that I was indeed on the bottom floor but when I arrived, I had been assigned rm 139 which was accessible only with a flight of stairs. Our shower in our room trickled out water. I asked to relocate but they denied me that move. I was there on a Thursday and they had plenty of time to relocate us prior to the other arrivals who showed on Saturday. Floors in room needed mopped or swiftered. Parking spots are minimal and tight. The ac worked well, the TV was good, and the water from the sink was hot. Room was equipped with microwave and refrigerator. They just need a better maintenance and cleaning team, and an actual mgr on site as well esp during an event weekend. In our 4 days they never bothered to check out our shower issue nor compensate us for the inconvenience. They made alot of money off those rooms with very little effort. Hope they read this and make serious improvements.
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