ベスト ウエスタン プラス ケローナ ホテル & スイーツ(Best Western Plus Kelowna Hotel & Suites)

I was forced to leave the second night due to extreme bed bugs attacks

Service was great, Front desk people were helpful. Got a nice room with mountains and lake view 👍 Breakfast was good too. Will happily stay again.

The staff was nice and it’s handy to have a breakfast bar included in the price. It was a nice experience in a convenient location. Great view from the tower we watched hot air balloons going by and the Snow Birds!

Upon checking in about 10:00 pm, I was asked for my credit card. I handed it to the receptionist whom then confirmed hed put the charge of room plus deposit on the card. I advised it was prepaid via trip advisor, but he insisted on charging the card. It was late in the evening so I let it be. Then I found out I had to roll the trolly outside around half the hotel in the cold wind and up a ramp to get to my room. It would’ve been a great help if he would’ve offered to help me pull the trolly up 3 stairs directly behind reception so that I could get to the same room approx 4 doors down the hallway. Pool was under construction. I needn’t say more. I receive a call in my room from desertion asking me to go back to reception as they made a mistake in charging my card and needed to reimburse the room rate. I needn’t say more.

Bad service Please return my money

早餐不錯，能吃到熱的早餐，品種不多，但夠吃了，水果也不錯，吃完後會及時加上。塔樓的房間有一個開放式陽台，坐在椅子上可以眺望外面景色。房間較大，離開開市客步行12分鐘，性價比可以的，推薦！

環境和服務都不錯的，唯一不能讓人忍受的一點就是隔音太差！！！塔樓房型靠近高速公路，晚上炸街的車絡繹不絕，躺在床上就像睡在馬路中間一樣，吵的人根本睡不着覺。最後酒店給拿了耳塞，勉強半夜兩點鐘睡著了，早上六點又被吵醒了。房間的空調聲音大的跟有輛摩託車在房裡開一樣，真的毫不誇張。這不是度假，是來渡劫了。

今天住的裙樓，房間很大，在房間多隔出了個洗手盆，與上廁所的人互不幹擾挺好。有小冰箱無微波爐，但隔音極差，減分。明天住主樓再對比評價，性價比還是高的

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