セルス ナタール グランド ホテル & リゾート(Serhs Natal Grand Hotel & Resort)

私はそれが素晴らしいと思います、食べ物は素晴らしいです、すべてが良いです。

ホテルには一流の施設とスタッフがいます。それは非常にきれいで、厳しい衛生規則があります。素晴らしい朝食。私たちは滞在をとても楽しんだ。

Excelente resort urbano e pé na areia. Recreação para crianças e adultos, cadeiras e guarda-sóis na praia praticamente privativa, pois fica mais afastado da parte mais movimentada de Ponta Negra.

Comida deixou a desejar! Cara e só vem um mínimo de comida no prato! Parece prato Kids e olhe lá. Indico comer fora do hotel se não for all inclusive.

Sem dúvidas o ponto forte do hotel é a comida. Sensacional! De todos os restaurantes. Cordialidade dos funcionários ótima! Eficiência razoável, esperava mais de um 5 estrelas. Quarto não atendeu minhas expectativas, cheiro de mofo mto desagradável, reclamamos, fizeram uma manutenção no Ar condicionado com ozônio, mas não resolveu. Tivemos um vazamento no banheiro, que nos atrasou para assitir ai show de mágica, acabamos perdendo... Piscinas otimas, mas poderia ter alguma climatizada, a piscina aquecida era para adulto, meu filho de 4 anos não conseguiu aproveitar. Enfim, hotel mto bom, mas pelo valor que pagamos esperava mais, principalmente da acomodação.

Bien, mais le check out, la dame pas très aimavle6

The hotel is nice, but we would have expected more from a 5-star resort. Our room was large, but rather worn. There was a strange smell from the cupboards so we did not put our clothes there. Also the bathroom was average - even the toilet was somewhat loose from the wall. The room safe did not work. No coffee makers in the rooms. If you don’t speak Portuguese be prepared to use google translate - a LOT. Our daughter had been looking forward to using the kids club but this was impossible as no one spoke English. Not a single person working with the kids knew the slightest English. Even some of the receptionists struggled with English so our bookings for dinner for example was mixed up and had to be rescheduled. Hardly anyone in the restaurants / bars spoke any English whatsoever. I find it strange that at a 5-star family resort of this size that English was such an issue. Other than that - pool area was nice and it was good being able to order drinks and snacks by the pool. Although a menu was necessary to point to what we wanted to order.

The property is well located with a great view. However, at arrival, I found out the two rooms were not placed together as requested during the reservation. Hotel staff had to fix the rooms locations, but took 4 hours to get it resolved. Área where rooms were located was under renovation and one of the rooms had no hot water in the showers and the other room had a cracked window and poorly maintained window.

The staff and service is excellent. The facilities is quiet older than the pictures online. The view to the sea is perfect!