ゲゲストHello, hotel was okay, but I arrived late at midnight and they don’t have the service of concierge, no one helped me to bring my things up when I had stroller with baby and big luggage . So was a bit disappointed with the service and expected more for this level of hotel.
Breakfast was ok . Was enough things to choose and eat.
ゲゲストDas Frühstück war abwechslungsreich mit viel Auswahl. Als Reisende habe ich mich wohl und sicher gefühlt. Die Rezeption war immer besetzt und freundlich. Im Hotelzimmer war es etwas laut durch Ventilatoren von außen, aber ich konnte das Zimmer wechseln. Gegenüber gibt es einen Supermarkt, viele Cafés. Ich bin sehr zufrieden!
ゲゲストОтдыхаем здесь уже не первый раз, руководство отеля молодцы уровень сервиса и качество отеля повышают и делают наш отдых приятным) видно что отель не стоит на месте а развивается. Номера чистые, полотенца, халаты, тапочки все необходимое в номере есть. Термальные источники, хамам, сауна, русская парная на дровах, холодная купель и большой бассейн все необходимое для отличного отдыха присутствует. Оборудовали сил зону с баром теперь можно заказывать еду и напитки не отходя от бассейна. Вообщем есть все для комфортного отдыха.
ゲゲストThe place is in a very nice positions with amazing view ,but unfortunately I feel no one should come here especially if you are 3 people because there is no place for the third person so on the third person need to sleep on a sofa not sofa bed !!!custumer service is 0 , owner insulted me offering 10 € discount because one of us had to sleep on the sofa , they offered also a foldable bed that was broken. Has been told us also that we should complain becouse we booked in trip.com with a discount incredible . Speechless.
For the price inside the house is not worthy shower doesn’t work properly , door doesn’t even close properly.
It feels like the people that work there don’t care much about everything.
Breakfast average
HHarrietI'd heard good things about this hostel and it surpassed my expectations! The staff are so friendly and kind, the room was huge and the overall vibe in the hostel is fantastic - whenever I went into the communal area there were people to chat to and make plans with. I went on two tours organised by the hostel and both were absolutely magical, I wish I'd stayed longer to experience more. The hostel is very close to the west bus station, which is now unfortunately closed (there are buses to the new bus station(s)). There's a 24h supermarket at the end of the road and you can easily walk to Osh Bazaar or to restaurants nearby. I'll definitely be back!