Where do I start. 1st the rooms no ventilation everything in our room was wet. The bed linens, the floors, our clothes, our passports even tho they were in the safe. The air conditioning recirculating the cool air no place for the moisture to go. Just made everything wet. The staff in the restaurant were great. Breakfast and lunch were really good. Dinner of course this is a personal preference but I was not impressed. Due to rough water we were not able to get all the dives we prepaid for this trip and we felt they should have compensated us for the dives we lost. Instead one night they dropped us off at a marina instead of taking us back to the resort and we had to pay for the cab. Just didn’t seem right. The guides were good just felt a little rushed . Current carried us fast enough without kicking fins. Dive sites were great. We love diving in Cozumel. Maybe they should have not charged for the larger air tanks or the nitrox to help compensate. Something. Anything. Jelly fish in the salt water pool area. Couple of girls were stung pretty bad. Elevator would not pick you up on 10. Only one elevator worked all week and only 2 people at a time with covid and how small they are. Normally only 3 allowed. Had a great times with our dive friends but would I ever stay there again? No. Would I tell anyone else to not stay there. Absolutely. I realize the hurricane tore up some things but none of the above was effected. I would have to say it is times for a complete face lift.
Our stayed at the MeliaCozumel for four weeks from Feb. 19 to March 18. The Hotel is very well kept and clean, the beach is fabulous and the food was tasty and abundant. The best part was the Staff! From the day of our arrival until our departure a month later we were treated with a friendly and helpful attitude in all the areas that we frequented. Gerardo, Tania, Ramon at the Reception; Abril at the private Beach area; Felipe, Santos and Luis at the Bars; Antonio, Domingo, Freddy, Manuel(2), Jpse, Ignacio, Juan Hamir and so many others were terrific and courteous.. We will come back !