I mistakenly made a reservation at the Baymont in Sheridan, WY when using the Wyndham app. I meant to reserve a room in Billings, MT. When I tried to check in to the Baymont in Billings, I was told I had no reservation. The clerk at the Billings location told me to contact Wyndham directly to change the reservation . When I called the customer service representative for Wyndham called the Sheridan Baymont directly to ask them to cancel the reservation. The manager was called directly by the hotel clerk and refused because I had not given 24 hours notice. It made absolutely no difference to the manager that I was sitting in the lobby of another Baymont in Billings. My complaint was forwarded to an account specialist in customer care at Wyndham and I was told that because this is an independently owned business Wyndham has absolutely no control over this property. My only solution would be to contact the Wyndham property in Sheridan myself. Sadly, I had already been in touch with them by email and I was left with the impression that even though they had been asked to investigate my request, they had no interest in doing anything other than keeping the money I paid for a room I never occupied. I would give this property zero starts if I could for POOR CUSTOMER RELATIONS.
Friendly front desk gentleman, clean halls and room, comfortable bed. A clean room is important to me, especially carpet. This room, including carpet, was very clean. You can tell management/ owner cares. We're felt welcome.
Hotel was clean and everyone was very friendly. We had a nice view from our room until the smoke blew in. Got up the next morning to a very nice view again. Close to the interstate and not far from places to eat. There is a mask policy for Hampton Inns but seeing people without one doesn't bother me. I have trouble breathing with one on so the social distancing is what I pay attention to. Will definitely be staying here again when we are in the area.
旅先の様々な魅力を発見したいお客様に、Fairfield Inn & Suites by Marriott Sheridanは最適です。Fairfield Inn & Suites by Marriott Sheridanは、シェリダンの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設はシェリダン空港から3kmです。付近のエリアには、Shell FallsやWagon Box Fight Monument、Davis Galleryなどの多くの観光名所があり、充実した時間をお過ごしいただけます。長い一日の終わりには、館内施設でくつろぐのもお勧めです。シェリダンの当施設には、併設の駐車場があります。
While an older property, this hotel is well maintained and appeared to be very clean. Somewhat of an unusual design (it's on both sides of the main street with a skybridge connecting the two sides), the exterior area (including a small grassy area for the pooches), is fairly spotless. Room was spacious and relatively quiet. Just a couple of gliches (1) like some hotels, it's struggling with breakfast during the Covid era and our comment would be "Nice try but take another crack at it", and (2) I enjoy going for walks with the dog for a couple of blocks around hotels - the area immediately to the east is extremely rundown and some of the houses appear to be rundown. A little strange since the main drag is fine but for a small town perhaps not too unusual. Good overall property.