My childhood memories are filled with fond recollections of the days when this hotel was known as Daichi, and the Seahorse was its neighbor. It's heartwarming to witness the tremendous growth in the form of the Crowne Plaza, now in its third iteration. Despite the substantial exodus of people from Guam and the challenges faced by the hospitality industry, my experience at the Crowne Plaza was nothing short of spectacular — even amidst the aftermath of the most devastating natural disaster to hit the island in over 20 years. During my visit, the hotel experienced sell out occupancy for several days before and after my stay. To complicate matters, some rooms were rendered unavailable due to storm damage. Yet, to my amazement, both of my rooms were seamlessly upgraded without request, including one room to a one-bedroom suite. This exceptional resource management and commitment to their loyalty program and customers leaves me truly impressed. The hotel honored all Diamond Elite benefits, and with the Club lounge temporarily closed due to the storm, we were accommodated with equivalent offerings in the Lobby lounge. The Crowne Plaza's complete makeover, featuring a contemporary design, elevates it to the status of a brand-new hotel rather than a simple update with - and this distinction is important - new yet outdated hardware. For example, their innovative digital elevator is a fresh concept on Guam, separating them from their local competition. I want to extend my sincerest appreciation to Abegail. Her exceptional service and assistance with check-in and resolution of an issue with our room rate demonstrated her expertise. I booked the best flexible rate and even that somehow doubled. Abegail took charge and resolved the matter. Her proactive approach and willingness to be our point of contact for any requests or concerns displayed remarkable initiative whilst juggling her duties at the counter. My gratitude extends to Abegail, the housekeeping, facilities, F&B, and the entire team for the outstanding care they provided during such challenging circumstances. A special thank you goes out to Tan Holdings and IHG for their continued investment in and commitment to the Crowne Plaza to ensure not just a future, but a brighter future, for Guam's hospitality industry.
- ゲスト
私は滞在のために家族と一緒にここに滞在しました。フロントデスクのトニアさんが、5月の最初の予約を手伝ってくれました。彼女はこの予約で再び私を手伝うことができました。彼女は私たちに2つのファミリールーム(子供をテーマにした)を予約することができました。そして、私の家族と私は宿泊施設に関するすべてが大好きでした。このホテルには室内ダイニングもあります。とても便利です。このホテルはとても家族に優しいです。家族全員がキッズプールとインフィニティプールを楽しんだ。インフィニティ バーには、私たち全員が楽しんださまざまな食べ物や飲み物がありました。バーテンダーの一人であるエミリオは、妹の好みに合わせて飲み物を変更することができ、私のお気に入りの飲み物である「昔ながらの」ものにしました。さわやかで、好きなように作りました。ロビーバーで、ある朝、コーヒーを注文しました。カウンターの後ろのバリスタの名前を忘れてしまいましたが、彼女はアドバイスをしてくれてとてもフレンドリーでした。アイスバタースコッチコーヒーは必見!そして、彼女は神聖なチョコレートロイヤルケーキを勧めました。クラウンプラザは今、私たちの滞在を予約するために島で私たちのお気に入りのホテルです。♥
- lynslay