Comment/complaint/suggestions as a copy and paste I sent to BW head office... I caught wind that there was a hot tub here so I was enthusiastic to use it for my sore back and the timer knob for the jets got busted somehow from some other guest perhaps and not fixed if it happened yesterday? Or day before? Or longer? I addressed this right away to the front staff and this assistant manager guy to see if it could be fixed for later use and no, not even touched when I checked back much later on and nothing was even said back to me on it originally. In fact I had to go back to desk and show this assistant manager guy back in pool area what I was meaning and talking about to get the jets going! Should really be obvious, yes? Is frustrating when this happens and to try and explain to a fail on easy communication. If this happened before today at our check in time at 4 pm, why was not someone on it and not alerted? This makes no sense to me. Would have been nice then to have a bath tub in room to soak a bit and there is just a shower in room. And at that, the door does not close enough and water gets all over the floor. Wasted a towel to mop it al up! No free waters offered at check in too like other locations, I am a regular gold member. All other BW locations are on it. The cooling system for room is not working and stays at 75 degrees and have tried and tried to set it right and not rocket science typically to do so and did not feel like calling down after other fails! I give this stay a fail grade and even though there is a nice size fridge and a large high def tv. May 1/23 stay.
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Our second stay in the last 6 months. New. Shiny clean. Our room was excellent. Very clean. Comfortable. All staff excellent. Nice restaurant. Hopefully might consider the free breakfast in the morning offered widely in hotels. We will stay here again. Like this hotel. Lots of parking. Well lit parking area. Just off the highway, so very handy. Derm and Marnie Strong, Kamloops, BC
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