The property has lots of potential and service staff have wonderful attitude. it just opened in Oct, so not everything is fully up just yet. It was generally a nice stay but several small disappointments added up and we conclude we would stay elsewhere if we returned to Bintan (although probably not soon).
- we were fortunate to get the room early at check-in (~1230pm) cos the room was ready.
- F&B team had the most hiccups. we had late lunch on the first day - the restaurant was not busy but they could not cope with orders. we waited over 40mins and other tables that came later were served before us. food was not even piping hot when it arrived, which is weird—was it sitting around and just not served??
- subsequent days’ breakfast at the same and only restaurant also always had something up. e.g. long waits, forgotten orders, and when we asked about items, two of them would turn up. that said, all the staff were super nice, and we’re grateful — albeit still disappointed.
- the room was very pretty but there’s an impractical design flaw on the hanging lamp on the bedside. it rattles every now and then due to the AC. i ignored it fine but it drove my husband mad 😅 he had to cushion it with a hand towel.
- the in-room phone was also strange. we had to try many times to dial ‘0’ for guest services — there’s no other number to call. it sometimes sounded like it was ringing/connecting but nothing was happening.
- housekeeping didn’t clean our room the whole time we were out on day 2. only came when we were back resting at 5+pm.
- indigo doesn’t allow sharing of facilities with sister hotel, which frankly is a missed opportunity these days. i’ve lost count of the number of resorts who do it and market it as a plus point. it almost seems weird that they don’t when it’s virtually connected to IHG.
- hadn’t realise this but they don’t brand themselves as a family hotel so there’s no kids club. don’t pick this place if u need a place to entertain your kids. i was surprised that a beach resort didn’t have a kids club 😆
- the hotel wanted to impose a surcharge on my 5yo who was sharing the same room same bed and not (in my opinion) consuming significantly more resources than another guest who may have been just a couple without a kid. we’ve been to many other properties that brag a “kids stay free” concept unless u ask for an extra pullaway bed. anyways, while the charge is relatively common, when asked about what the charge goes toward, the explanation i was offered was weak. and after the stay, all the more i didn’t feel there was much to justify this so called additional charge.
- KK247
新しいホテルなので、部屋やその他設備はとても清潔です。フロントデスクとレストランでのサービスはとても良かったです。唯一の欠点は、ホテルに滞在した2日目に食事の配達を依頼したところ、10分以上経っても誰も応答せず、WhatsAppで食事を注文した際にも誰も応答しなかったことです。夕食のために階下のレストランに行くしか選択肢がなかった。その後、マネージャーが謝罪しに来て、無料のコーヒーとアイスクリームをくれました。レストランでは朝食の選択肢がほとんどなく、ランチとディナーのメニューもあまりありません。地元の料理も美味しくありません。ナシゴレンを注文したが、塩辛すぎた。ビーフ・ランドンは非常に乾燥しており、牛肉の一部は非常に古くて固く、噛むことは全く不可能で、ナイフで切ることも困難でした。ラクサは味がなかった。ホテル内にリゾートの雰囲気はありません。
- 匿名ユーザー