I went to Bangkok for Family Vacation on April 9-11 and then April 15-16. Both are gaining unpleasant experience in CheckIn and Checkout gate - especially long queue. At my turn of service, The guy (with his Supervisor Lady forth and back around) said to me they will let me in later due to my room is still being cleaned. Well that time is almost 3 pm. How come?
When checking out, it was the same experience - Long Queue. It is very unpleasant. Then, the Supervisor asked me to checkout in basement (another place) - while, I made promise already with the driver to pick me up in main lobby.
However, I met the guy name Mathias - a holland guy in Breakfast Resto, he always talked to me nicely and very friendly - everyday during my stay, he always come to our table to chat with my family.
翻訳
ゲスト
デラックス ツインルーム
宿泊: 2024年4月
家族旅行
6件の口コミ
5.0
/5
とても素晴らしい
投稿: 2024年4月17日
Были в Бангкоке семьей 3 дня. Бронировали 2 номера. Комнаты чистые светлые и просторные. Очень понравились завтраки, которые приобретали за дополнительную плату. Есть бассейн для малышей и взрослых на 8 этаже. Не хватало только детской комнаты, а так все отлично!
Kudos to Jeffrey & San from the restaurant for giving us fantastic service when we had our Seafood buffet! The rooms were also good, I just find the elevator to be troublesome, it doesnt have sensor when you enter the lifts
翻訳
匿名ユーザー
デラックス キングルーム
宿泊: 2024年4月
カップル・夫婦での旅行
4件の口コミ
4.7
/5
素晴らしい
投稿: 2024年4月14日
Overall is ok
翻訳
Zelene
グランド デラックス キングルーム
宿泊: 2024年4月
家族旅行
1件の口コミ
1.5
/5
投稿: 2024年4月13日
we stayed on the 29th floor and one of the room’s day curtains were stained with what we thought was dried blood? the room wasn’t well kept too…
breakfast selection was ok.
hotel’s service isn’t the best we encountered.
waited for a long time just to do check in… couldn’t handle cash for items we had to send to hotel to receive….
Our stay on level 34 was mostly enjoyable, though there was a slight painting or renovation smell present. Despite this, the bed provided a comfortable night's sleep. While the breakfast boasted a wide variety of options, we found that the taste didn't quite meet our expectations.