スマーティ ケルン ドム ホテル - ボーディングハウスの口コミ・レビュー・評判

サービス/設備なし ホテルは一つ星ですが、エレベーターはなく、予約した部屋も間違っていました。 シートリップはこのホテルを 3 つ星とマークし、顧客をだましました。到着してすぐに出発し、まったく宿泊できませんでした。他のホテルに泊まらなければなりませんでした。その夜泊まったマリオットはこのホテルより安かったです。このホテルよりも高かったです。オンラインでは 3,000 件。 シートリップに返金をリクエストする シートリップは今のところ返答はなく、ホテルと連絡を取っているとだけ述べた。 格安でホテルを予約し、顧客を騙し、1つ星評価のホテルを3つ星評価で販売する悪徳ビジネスマンがあなたを永久に阻止します！ このドアをご自身の目で見てください、これはサムスンホテルと呼ばれるものですか？ ? ? ?

とても素晴らしく、とてもフレンドリーで、快適で快適に感じます。私にとって素晴らしい経験でした

Perfekte Lage. Tolles stylisches Zimmer mit super Ausstattung. Kommen gerne wieder

The cathedral is right around the corner no more than 150m. Some issues with this hotel is that Uber eats doesn’t know where this place is so you have to stand outside for your food. It’s small and the walls are thin. Lastly it smells like smoke 24/7 and sees in from other rooms or the outside.

The room was good,and the noise outside died down in early night and tehb location is good, near to the station. Hoever, to get into the hotel you have to type in your booking details outside the door and then present your credit card.... I got no further. Just couldn't work out how to continue. Luckily a young man came out from the hotel (night porter?) and helped me. Finally I got a ieace of paper with a code. With this I had to walk to another door and type the code into the lock there (and then to my room). Luckily the young man (an angel!) came and helped me with boths locks AND carried my bag three stairs up! I had actually planned to go out for dinner, but guessed that I would never make it into my room again! The wifi worked so and so.

lovely place, very digital limited staff interaction

We were due to fly out the following day so wanted a place close to the main station. Smarty Dom was perfect location (2 minute) walk to the station and cathedral. The check in was all straight forward we were issued with the door and room door code via the automated check in terminal. The room was all very clean and well equipped. It was compact in size but had a small balcony and room fan. For the cost of £46GBP (€50) was great value for a city centre hotel.

Didn't like that they have added 2 single bed into one just to make it look like double bed even though during reservation it marked a double bed. They advertised a smart TV including inside the room but there is no way to connect to it wirelessly because the access to remote is locked

Their automatic check in did not work. I could not enter. They Never came for help and also didn’t reimburse me. They are dishonest pretending that someone came for help: no one came and their hotline kept breaking up as well. Everyone can have a problem but to lie about it and to still take the money? Avoid this place !

We arrived and the lady at the desk helped us awesomely and we then proceeded to our room with a huge openable window! Great for when it’s 30+ Celsius 🫠 Other than that the hotel smelled great. However the elevator didn’t work due to heat.

We advised that we would arrive late on Thursday (after 11 at night) because our flight from Spain was a night flight. We had been told that there was no problem. Well, when we arrived at the hotel, a little before midnight, we started trying to check-in at the automatic machine (because the hotel does not have a reception). We tried more than 20 times but the machine kept telling us that our last name and our confirmation number were wrong and that we should call a contact phone number to find a solution. We called the number three times and in no case they were responsible. They told us that they couldn't do anything. Our reservation was fully paid. Still, we had to wander around Cologne looking for a new hotel. On the phone they told us to go at 9 in the morning that there would be someone at the reception to help us. There was no one until one of the cleaners came out to tell us that we should go to another hotel from where they managed the reception. We went and they told us that since we arrived a little late they made a mistake and marked NO SHOW on our reservation and they have also reserved the room for someone else, so we have been left out, now having to pay for a new room in another hotel far from the center for our the rest stay. Our reservation has been paid for since April, but they also tell us that we must process the refund from Booking. I have never seen such bad customer service. This hotel is a rip off and a failure. You can not trust it.

We stayed one night, everything went fine, room looked OK and clean. Until we saw a mouse in our room in the morning, very very disgusting… would not recommend to anyone. Location is good but it is not worth seeing a mouse in the room we slept in the whole night

Der Eincheckprozess ist abartig, an der Hotline sind nur Menschen zu erreichen, die leider nicht zu verstehen sind. Enges Treppenhaus, kein Aufzug. Menschen gibt es hier nicht, man findet die Zimmer schlecht, da der Eincheckterminal wo anders ist. Die Zimmer sind klein,staubig, kaum Ablagefläche, das Waschbecken im Zimmer.

Preis-Leistungsverhältnis stimmt. Das Zimmer war sehr klein aber hatte alles was wichtig ist, ein bequemes Queensize Bett, einen Smart-TV, Musikanlage, Tablet, gut funktionierendes Wifi, Kühlschrank, Wasserkocher und Nespresso Maschine. Als Raucherin muss ich hervorheben, dass einige Zimmer einen tollen Balkon haben auf dem man rauchen darf. Es gibt kein Personal und keinen Service. Man checkt sich selbst ein an einem Automaten. Mit PIN kommt man ins Haus bzw. in sein Zimmer. Zum Frühstück gibt es einen Rabatt-Voucher für den Starbucks am Hauptbahnhof, für 5,20€ bekommt man einen Kaffee und ein Sandwich. Leider gibt es keinen Fahrstuhl und das Treppenhaus ist sehr eng. Mit Koffer war es etwas mühsam, das muss man sportlich nehmen. Für kurze Aufenthalte in denen man nicht plant viel Zeit im Zimmer zu verbringen ist es perfekt. Wenn man Service und mehr Platz im Zimmer erwartet, ist dieses Haus keine Option.