My husband and I went to this hotel during our honeymoon. It looked great online, with 5 star ratings. On our first night there, we had no hot water. There is a rainfall shower and a shower attachment in the bathtub. We spent the whole day outside and were looking forward to a shower. The water was cold int he rainfall shower and barely lukewarm in the bathtub. We called the front desk, and a man came by and said our options were either cold showers tonight or to shower in the spa. The next night, we requested a different room in which the showers were hot. We were then told it was a problem in the whole hotel and they were trying to find us a room. They gave us a handicap accessible room, which would have been fine except the toilet was in the shower. We requested a different room, and the hotel agent confirmed the water would be warm. I was very excited to have a shower, and I had 2 minutes of lukewarm water and then it was cold again. Granada was already wet and chilly, and this really dampened our stay. No refund or discount was offered. I didn’t have a warm shower the whole time I was there, which for a 5 star hotel is ridiculous.
I came here several times in the past five years but I was happily surprised this time. The hotel has been entirely refurbished like three weeks ago and it looks completely new. Rooms size are correct and decoration is very modern. The best the B-Heaven bar which is located at the rooftop with the pool. Its location is awesome too, in downtown but avoiding crowds. Very recommendable!
グラナダ旅行の人気観光スポットと口コミ情報