ザ キンメル & キンスパ

All staff were friendly and attentive from the time we checked in, to time of our departure. The Hotel was clean, the room was rreasonably well appointed (not enough tea-bags [3 only] no glasses for drinking water/tooth-brush) and the Spa facilities were great; here the staff excelled themselves and were very helpful and obliging. Unfortunately we couldn't get a dinner reserved for the time we needed, but that was the only thing that could be remotely viewed as negative. We will certainly stay at The Kinmel manor again.

Yes staff were very good very friendly and helpful but the once slight gripe was the food was not the best was quiet ill after it but overall very good all round.

Hotel facilities great but some rooms much nicer than others My room last week had uncomfortable bed and pillows also creaky bathroom door Food is excellent

The room was immaculate and professionally designed, making for a very comfortable stay. The staff were outstandingly helpful (going above and beyond when I forgot my charger). However, the facilities were a major drawback. The swimming pool was too cold for use in November, and the sauna was out of order during our visit. If amenities are important, check their status first; otherwise, enjoy the exceptional service and high-quality rooms.

Stayed for two days the pool and facilities were great stuff for a very meanable and couldn't give enough of you we'll stay again

The hotel staff were all friendly and welcoming. The room was clean and welcoming. The facilities were excellent. The breakfast was wonderful; you could choose for yourself what you wanted. There was a large selection to choose from. It was easy to park.

Poor sound insulation between rooms. Some key staff were less than friendly. Provisions in room inadequate… tea bags, milk, tissues. Had to request. Bed uncomfortable. Hotel agreed to move us to another room where the bed was fine. BUT evening meal was very good. Certainly would not revisit, and it did have negative impact on the visit to the area.

Our experience at this hotel was disappointing. The staff were generally not very friendly, particularly the lady at reception on the morning of check-out. When we arrived at 8:25 pm, we asked about dinner options, but the night check in staff member told us the kitchen closed at 8:30 pm and suggested we go into town for takeaway. On our way back from the town, as passing the restaurant to the room, we saw a family been served their meal. Breakfast was advertised from 8:00–10:00 am, but the check-in staff advised us to come at 10:00 am to avoid the wedding party crowd. Unfortunately, when we arrived, the buffet was completely empty where the waiter offered to have the chef cook a plate, there was no real variety left, only one pastry and the bread for toast was picked up shortly after seated as the breakfast waiters started cleaning. Considering we had to pay extra for breakfast this was very disappointing. As the only brown family we saw at the hotel, we also left with the uncomfortable feeling of being treated differently, which made our stay even less enjoyable. On the positive, the lady at the spa desk was very friendly and spa facilities good. Firm bed, bathroom amenities available with tea and coffee options and complimentary bottles of water in the fridge. Free and ample parking on site.

Relaxing Break Stay at the Kinmel was very enjoyable. Staff and room/ cleanliness excellent and grounds gorgeous. Very lucky with the weather so took full advantage of eating and drinking outside. Have a food allergy which staff made fully aware of and chef adapted menus for me when needed and provided tailored items for breakfast each day but would have been useful to be provided with milk alternative on coffee tray in room. Limited menu and not many vegan/vegetarian dishes in restaurant It would have been useful to know that best to book treatments when booking room as all fully booked when we arrived but we found other things to do in nearby Conwy and Rhyl. Overall very good short break.