ラマダ バイ ウィンダム アチャプルチョ ホテル & スイーツ

Clean room, central area where beach and food are walking distances. Balcony with a beautiful view. Traffic is noisy underneath so would not recommend to light sleepers unless they have ear plugs, but was not a bother to us. Staff was not friendly (except for the house keeper). Overall, a great stay. Would be 10/10 if the staff had an attitude adjustment.

Perfect location, very nice facilities, security service, very clean housekeeper, very courteous and attentive receptionist upon arrival. However, the reception service was very poor in the following days. The biggest attraction is definitely the spectacular view from the balconies; you can see the entire Acapulco Bay! A huge health problem, reported daily (I have photos), was that cockroaches were coming out all over the room. The facade needs urgent attention. The hotel has everything to be one of the best. Excellent hotel!

For the price, I can’t complain at all. When we arrived to our room, we had to ask for pans, plates, etc., and comforters for the beds. Not a big deal, they were helpful in getting that stuff to us. The biggest letdown for me was they claimed they had a gym for exercising, but they do not have one anymore. Overall great for the price, but I wish the listing was a little more honest.

The room was very clean and the staff was friendly and helpful with everything. The view was great also.

Clean, responsive staff, good customer service, secure, amenities were sufficient, good view, close to night life

The staff took time to show me how everything worked. They came to explain the restaurant menu ehen my English was insufficient.

Very good view from the top floor and very clean room and fresh air

Centrally located, but not directly on the beach. The street in front is extremely noisy.

It was very hard to sleep with all the noise coming from the street. The buses beep all day all the time is extremely annoying. I had a bad experience checking out of the hotel. I went downstairs to return the room’s key and had to wait for the security guard to go to the room and check that everything was ok. My baby was in arms sleeping and we were waiting for the man to come downstairs when a couple came to also check out. They did not make them wait or had their room be checked because the guard was busy checking our room. I was extremely mad bc like I said we had a baby sleeping in our arms. They only good thing I can say about the hotel is the food at restaurant is good and the cleaning staff is very good. If you want to relax and sleep this hotel is not for you