リッツ・アカプルコホテル・オールインクルーシブ

Looking for all-inclusive resorts, the Ritz appeared as one that provided a lower cost compared to other hotels in Acapulco. Deciding to give them a try, we stayed at the Ritz for a week. The studio suite was a decent size, not too small but it isn't a very large room either. The room was cleaned quite nicely when I arrived. The staff treated me well, and helped me with my inquiries. One thing to note is that the Ritz is a bit of a distance from the airport, and it's not next to the beach, but it doesn't take too long to get to the places necessary to enjoy Acapulco. Overall, the Ritz can provide good value for money if you're looking for an all-inclusive resort in Acapulco.

La comida es deliciosa y el personal muy amable

The facilities are ok, but i see two problems, one its the elevators don't work and we are in the 10th floor, we have been waiting for couples hours so far, and 2nd, the hotel Kristal that its next door, all their drainage water comes out straight to the beach and the ocean, its absolutely disgusting The Ritz needs a serious upgrade, it looks old and cheap decoration. The staff are fantastic, food its good and the beach clean and well kept.

Beach/waves were great nice to listen to, but rough to swim in. Room clean, bartenders friendly and nice, wait staff ok, some were great others were not—no grey area. Food sub-par, listed amenities were 3 restaurants, but it was 1 and a buffet at that. The buffet food less then a 3 star if that. Repetitive, old, felt that some were left over from day before and reheated for breakfast. Milk only for breakfast, cereal get there early for freshness. Grill was great but was limited to “daily” resort choices, so if you did not want fish and there was no alternative protein besides beans on the buffet, poor me. Could not even request a chicken breast. Guess chickens must be hard to come by. Very few choices for non-alcoholic cold beverages. Wound up going to OXXO for snacks (none provided mid-day) and pop bottled no poorly mixed fountain. Be sure to bring small denominations for tips, everyone wants tips. Personal complaint, I could sit at a table, waiting for utensils and napkins, plus a cup of coffee forever and no waiter. BUT is my husband was along, all things changed, couldn’t help enough. Advice, get names and reward those, that deserve it, more generously. All that said we also learned Acapulco was hit in 2023 with hurricane john and in 2024 with Otis. They are doing all they can to rebuild, so maybe the food supply chain is broken. Oh and 1 elevator for 17 floors, plan ahead.

Excellent view with equally excellent service. A few things can be improved: 1. The door to the balcony didn't close properly. 2. The air conditioning is either too cold or too hot at this time of the year (March). 3. Hand sanitizer would be nice, especially when the water at the tap tends to be iffy.

The room ok and staff ok. But this hotel don't give noting information and no assistance onamenities in and out the hotel

Ivan at check in was rude & not welcoming at all. Very few staff was nice and helpful. Food was ok. The whole building needs renovation. I would never return to stay at this place.

This is my second time staying at this hotel, I recommend who

The room was a great size but it was a bit dirty. Staff was nice and helpful. There was a galleria right across the street with good shopping stores and food court.