キンタ レアル アカプルコ

I Choose 2024 above because it does not give me an option for 2022, when booked a hotel room for my husband and I, for November 21-Nov. 28, 2022; we paid with a credit card. We had to cancel de reservations because the flights were not coinciding with hotel booking dates. I contacted the office and had several e-mails back and forth with the reservations desk. To date they still have not reimbursed me and now they want an account in Mexico to reimburse me in pesos. What the heck, I don't have a bank account in Mexico, plus I paid with a credit card so I should be reimbursed to my credit card.

This is a premier hotel. As far as beachfront lodges go, it would be hard to compete with Quinta. The staff, on the whole, are terrific. And the accommodations tremendous! BUT, there are a few things to be aware of…. The restaurant is VERY EXPENSIVE. We (two) had a total of five meals over three days, and it cost me over $750. I don’t know how that’s possible, except that I did not pay sufficient attention to the pricing in pesos. It would benefit the international traveler to ensure all menus contain $ listings, instead of only displaying peso prices. It’s a tourist getaway, so there is obviously no hesitation to charge exorbitantly. I’m still astounded by the amounts. Another thing to consider… the hotel does not have easy access. The heavy security apparatus makes coming and going a challenge. If you’re traveling by taxi, it can be an aggravation. I would rent a car if I had it to do over again. There was one incident with a guest in the suite above playing excessively loud music, apparently preferring to party rather than enjoy the surf side experience. I complained to the front desk, and fortunately the matter was resolved within an hour. The main thing to bear in mind is, Quinta is not within easy walking distance to common services, like grocery stores, restaurants and malls. Be prepared to spend on transportation if you’re planning to go out and visit places in Acapulco. But if your objective is a relaxing seaside stay, there is possibly no better place in Acapulco.

Service was impeccable, but AC was malfunctioning and Tv also. Bugs found around toilet and no coffee in bedroom.

Beautiful resort, definitely caters towards family's with kids, especially the pool since kids have their personal toy's, pool floatie's, body boards scattered ALL over the pool area and in the pool too. The food was good, service was a lot better around the pool than in the restaurant. If you want to do anything in Old Acapulco (La Quebrada, Zocalo) it is a 30+ cab ride that coast around $30+ dollars each way.

Food was very limited and really bad. My wife got sick eating shrimp at beach level restaurant. By far, nothing close to previous experiences in other Quinta Real Hotels. Not recommended at all.

I have had a long weekend recently with my family but will not recommend this hotel, first of all is super old, rooms are not in good shape, with bad smell and cots for babies were looking like they have been in a war. Then at our check in they have charged us twice and even today after almost 1 month I am trying to get a confirmation that they at least did the return of my money. Called so many times, everytime is same thing : we will get back to you and nobody does... easy to charge you, especially twice but they have no intention to help in sorting this issue that they did. Then when it comes to restaurant and what it offers first is very poor choice and then not tasty at all. The only thing I would say positive is the staff around, they have been super helpful everytime, not reception team. I wouldn`t recommend or go back as it`s too expensive for what it is and what is offering and as experienced anything can happen..

Classic Acapulco hotel with excellent service Very pleasant stay in a perfect location in Acapulco. The service is excellent, and I want to specially mention Victor, server at the restaurant, as he went above and beyond to make sure we were satisfied. Don't forget to try the pina colada served at the pool and on the beach, it is especially delicious.

Excellent place!!!

Aire acondicionado que no puedes subir o incrementar la intensidad, no hay chanclas de único uso, un solo bademantil, en cuarto de 2 personas, no nos cambiaron los consumables, las ventanas no se abrían bien y la comida al restaurante fue pésima. Pedimos corte de carne de estuvo cocinado en después de había ser congelada sin que sea descongelada antes (la textura fue extremamente mala). Por el lado bueno, la gente trabajando allá fueron muy amigables y por este lado, todo fue muy agedable.