ルーツ ホテル アパートメント バイ ルーツ(Roots Apartment Hotel)

I really enjoyed my time at Roots Apartment. The staff were all kind and helpful. I definitely want to give a shoutout to Joyce who was always on the ball and compassionate. Check-in was smooth, security was on point. I did the standard room without the kitchenette which was clean, spacious and comfortable. Location wise, you cannot go wrong with this spot. Being in Osu you are close to a variety of restaurants and nightlight within walking distance. Also, just a heads up the Jacuzzi's were either covered or removed but the roof top views are sooo nice. I will gladly come back to Roots hotel in the future.

I was at Roots for two weeks on a business trip and I was very impressed with the staff; who were respectful and friendly. Food was good, linens clean, room in order and all. I did not know Osu had all these new facilities springing up. Breakfast was a modest spread and the food was good. Thank you, Roots! A bit pricey, yes...but good service.

Warm friendly staff at reception area. Accommodating and helpful housekeeping staff. Great food and drinks at Restaurant on the 7th floor and good light fare at the Purple Cafe opposite reception. Spacious room with comfortable beds, decent bathroom and relaxing sitting room area. Clean modern place. Stayed 2 nights at the beginning of my trip and 2 nights at the end in different rooms. Would here stay again.

Was only here for three nights but will come back. There is a gym, an organic bar area, 2 jacuzzis and delicious smoothies worth trying. I liked the location, large rooms and kitchenette area. Bed was comfy, AC effective and room clean. Staff were all helpful and polite.

Thank you for a pleasant stay!

I stayed at this hotel a few years ago and it was nice. What a difference three years can make for a business. It started out with the shuttle not coming to the airport. I was told that it was on the way, the driver had left the hotel but he never made it and kept me waiting for over an hour. Now I’m checked in, it took 5+ hours for them to bring more towels. One bath towel has a hole and another has frayed edges. The bed feels like cinder blocks, there is no top (flat) sheet and the duvet cover is too small for the bed. Oh, they made a king size bed by pushing two full size beds together. The mattresses are uneven so it was a waste for Roots Hotel to push them together. I will not return to this hotel ever again. Unfortunately, you pay upfront but glad that I booked only the first two nights at Roots. I probably will not be able to move after two nights on these extremely hard mattresses. Having to hear rooftop bar noise along with mattresses makes this a miserable stay.

The hotel certainly deserves a 4 star rating based on amenities and staff efficiency, however I feel it’s my duty to inform the public of the series of thefts I and my colleagues were subjected to. We flew into Accra and stayed at Roots for 3 nights. On my second night there, I was robbed of 50 cedis from my hand bad after my room was cleaned by the staff. My colleague had 200 cedis taken from her wallet. The amounts were small enough to make you doubt they were missing. Unfortunately for the Roots staff, I had JUST gone to the ATM the night before my room was cleaned the next day and knew exactly how much was in my purse. When I informed the receptionist, she offered to reimburse me from her own pocket by paying for my Uber/Bolt. I told her that while that was kind, it was not her responsibility and did not solve the problem. I asked for the managing director’s contact and she refused to give it. This set alarm bells off for me. The rooms are clean and the staff is nice, but they have sticky fingers. You can’t have a peaceful stay knowing your possessions are not safe should you leave the room, even for breakfast.

All the staff were extremely accommodating and welcoming. The rooms were comfortable and everything was very clean. Easy walk to the city center and old town. Didn’t get to try the pool, but it looked beautiful. If you’re going to Faro, stay here.

The hotel was very clean. The staff was friendly. It is in a great location to restaurants. The pool was only a one minute walk away.