ドリーム ホテル グラン タカンデ＆スパ(Gran Tacande Wellness & Relax Costa Adeje)

Great location if you wish to have a more quiet getaway on an otherwise busy Tenerife. Pool is excellent and a 2 min walk from 2 beaches.

The hotel staff are superb throughout the hotel from reception, the waiters at mealtimes and cleaners. There is so much space and plenty of loungers, choice of pools and good evening entertainment. The room are clean and water and coffee replenished daily. I was disappointed that due to having a swim up pool outside the room, the sitting area was in the shade, also there is no privacy as all the rooms face around the main commute area's. Therefore, if sat on the terrace it was noisy, people walking by and staring in constantly, no privacy and no peace. We were red level and had access to the upstairs facility which is unattractive. The pool is shallow and more like a plunge pool, there were children in the pool constantly. The service from the bar in this area was hit and miss. Orders for a snack took ages, constantly chasing up and reminding staff of what we had ordered.

What can I say? Have stay here on numerous occasions over the years and always enjoyed our stay. Rooms are good and comfortable with excellent views, and all facilities are what you would expect from a 5* hotel. Excellent location 100 yards from the beach and close to a number of excellent restaurants to suit most tastes and pockets. Staff are excellent and breakfast is an event! Returning again in Nov.

Very confusing booking system ! We had booked a room with a view two weeks before our arrival , uploading our passport photos etc via a third party booking system called Hotelverse . Previously Ruth (my wife) had tried to book directly through hotel Gran Tacande in February but was eventually directed onto Hotelverse. Upon arrival we were told that the room with a view we chose was no longer available and that we would be required to pay another 63 Euros to change it . Hotelverse had sent an email to me two days before arrival informing me that room was no longer available . Not sure why they e mailed me as my wife was dealing with the holiday via her email – I had never heard of Hotelverse . We complained upon arrival then were offered a choice of two other rooms without paying the 63 Euros that Hotelverse demanded . I asked to have a look but they insisted that I pay the balance of £2,563.74 before they would show me the rooms . I payed . The room we ended up with was good but the views were inferior to our original booking . We were then given a free option to the sauna and swirl pool on a one hour daily basis . It seems like the Hotelverse system is new and has not yet been integrated fully with the original Hotel Gran Tacande booking system ! Or .....you only 'select' a room thinking that you have booked a room after paying a deposit then Hotelverse makes the final call . I don't want to end on the negative as the holiday was, on the whole, a success . All staff were really friendly ( they did not look too tired ) , the pool was always kept clean as was the hotel . The food was exceptional for the price bracket . The restaurant by the pool is good value for lunches , and serves up a delicious mango salad . Lastly , a quick thanks to Angelica our cheerful waitress . Thanks also to the professional Yoga instructors : Nataly and Roscio - I was a complete novice. Ends

This was our first time at this hotel , but we have stayed at several others in this area . First impressions were good.A friendly reception at check in . The hotel is attractively set out. We stayed in a gold level swim up room . The room was comfortable and well equipped with a very comfortable bed and a large and powerful shower . Nespresso coffee was provided . The swim up pool is a nice feature but because of the layout of the hotel was west facing and therefore got no sun until late afternoon , making it and the terrace less usable. The facilities of the hotel are good with nice grounds , pools and plenty of loungers. We liked the gold level with its infinity pool and bar service , The restaurant was good with excellent breakfast providing plenty of choice. So too dinner (we were on half board) with good freshly grilled fish and meat as well as sushi and stir fried dishes . Entertainment was by and large of a good standard. Above all we found the staff universally friendly and helpful . We would seriously think about returning.

I didn’t want to take the chance of staying in a poor-quality establishment, so I assumed (incorrectly as it turned out) that a 5-Star hotel should ensure that my family and I had a holiday to remember. Little did I know that I’ll be remembering it for all the wrong reasons! Below, I have detailed just what went wrong from the start: - I think it's pertinent at this time to allow you to understand why this particular hotel was picked because in my industry we talk. A few years back an entire production and crew visited Tenerife on location for the last Jason Bourne film, I asked my colleagues for inspiration and I was recommended Gran Tacande, clearly standards have most definitely slipped. Saturday, February 17th 2024. ● Having checked in, we entered our room, took our shoes off in our private hallway, and started to unpack. However, I could feel something under my feet. When I looked my feet were becoming black from the layers of dirt and grime on the floor which had a really greasy coating! That’s when we started to look around and saw that the whole room was dirty and didn’t appear to have been cleaned in some time. ● To make matters worse, there were only two sets of towels, slippers, bathrobes, etc., laid out for us even though there were three of us in the room. ● We were getting frustrated and hot by now, which was when we discovered that the room air-conditioning wasn’t working! We went down to Reception to complain. ● We pointed out the above issues to Carlos at the Reception Desk along with details of white specs of dust under the glass for making tea and coffee (we can only hope it was a creamer for coffee). The white specs continued down the cupboard and there was chocolate smeared on the edge of the glass! ● However, rather than give us his attention and respect, he got distracted by the phone ringing whereby he raised his hand to my face and gave me a stop sign as he answered the phone! ● I couldn’t believe how rude and disrespectful he was to me. I was so shocked at being treated this way that I just stood there when I really should have demanded to see the Hotel Manager. He continued his conversation for some time in Spanish, leaving me standing there fuming. Finally he realised just how angry I was becoming so he put the phone down and promised that all of our issues would be sorted, without giving us any apology. This was not a good start! ● Taking Carlos at his word, we went for a walk. Unfortunately, when we returned to our room that evening the air conditioning still didn’t work. The room clearly hadn’t been cleaned as there were still dirty marks and black hairs in the room! ● Having been travelling all day we were too tired to go back downstairs, so we went to bed and decided to complain in the morning. Sunday morning, February 18th 2024 ● I decided to start the day fresh and take a shower. The shower had a rain shower head attachment along with a handheld shower that was so badly corroded into place that it couldn’t b

Just returned to my room from a day out, we found the door to our room left open. We have no idea how long it has been left open or who has been into our room. I went to reception and noticed another room on our corridor left open, I went to reception to complain and was fobbed off by a duty manager, when I asked for the hotel manager I was told they would not be available for two days, for a five star hotel this is not acceptable, this is also supposed to be a jet2 indulgence hotel, not close in my opinion.

This was our second stay at this hotel and we would return. Check in was professional, friendly and all done in a timely manner. Our deluxe ocean side view was clean and a really good size with an extremely comfortable bed and clean bathroom facilities. My only criticism is having a bath in the bedroom. I’m really not sure about that one and also the toilet isn’t in a separate room and just has a glass door which is clouded but there isn’t much privacy at all. Not much of an issue for a couple but if you were sharing with a friend it might be. Housekeeping was excellent with fresh fluffy towels every day. The balcony has a lovely sun bed and is a good size. We were B&B and I can say the breakfast is one of the best we’ve experienced. The pool areas are fantastic with plenty of sun beds and not much reserving with towels early morning. The large pool with the hydro one attached was heated and a really lovely temperature. Poolside service was very good and there was plenty of choice with the snack menu. I’ve only two things that could be improved on and one is the service at the Skybar which is a really beautiful place to watch the sunset. We waited up to 15 minutes most nights for our drinks. The staff were lovely just not enough behind the bar. I also agree with other reviews that some areas are looking a little tired and need upgrading, particularly the areas outside the bedrooms the floors looked very grubby and the tiles near the outside breakfast area need re-grouting and cleaning up. All in all it was a lovely stay and we had a good experience.

We had high expectations from our first stay - not all of them were met. However, we enjoyed a relaxing stay and would come back again. + general family friendliness + spacious room easily suitable for families even with multiple children + infants don’t only get a proper comfy cot, but also a baby bath tub and a children’s amenity kit + baby chairs available at restaurants + accessible microwave to warm baby food at all times + families stay in unofficially designated areas which increases acceptance for nightly cries from neighbouring rooms and assures calmness for everyone else + kettle and coffee machine in the room + daily free coffee, tea and water refill in the room + big terrace / balcony + great variety and high quality at the buffet + reasonably prized snacks and drinks at the pool + friendly service everywhere + spa voucher + relaxing spa treatment - room wasn’t in its best shape anymore (battered edges of walls/furniture) - last time we were impressed by the cleanliness; this time round there were crumbs and dust in the corners of our room - cleanliness in community areas was not as spotless as last time (e.g. used coffee cups etc. occasionally weren’t tidied up from one afternoon until next noon) - spa therapist did not ask for pregnancy or any other health issues