Hotel Alba Adelaideに泊まった方の口コミ・宿泊体験

ホテルからの返信: Dear Guest, thank you for taking the time to share your feedback. We sincerely apologies that your experience did not meet expectations, particularly regarding the room and your interaction with our team. We understand your concerns and regret any inconvenience caused. As your early check-out request had been confirmed, the room was prepared for departure in line with our occupancy commitments. When you later requested to extend your stay, unfortunately the hotel was fully booked, and we were unable to reinstate the room, which is why your luggage had been brought down. We are sorry for any frustration this caused, and your comments have been noted for internal review. Kind regards, Pranshu Patel Duty Manager

ホテルからの返信: Hello,Thank you for taking the time to give us your feedback, we value it.We will definitely share this with the team.Hope we can make your future stay a better one!Regards,Shreyas - Front Office Duty Manager

ホテルからの返信: Thank you for your fantastic 9.5/10 review. We are delighted to hear that you enjoyed our rooms and amenities and that you loved the outdoor pool and lounge area. It is wonderful to know that your stay was such a positive experience and that you plan to visit us again. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay. Kind regards, Pranshu Patel, Duty Manager.

ホテルからの返信: Thank you for your outstanding review. We’re pleased to hear you enjoyed the clean, well‑appointed room, excellent housekeeping, and our pool, bar, and restaurant. It’s also great to know check‑in and our team made a positive impression. We look forward to welcoming you back.

ホテルからの返信: Thank you for taking the time to share your feedback. We’re sorry to hear that aspects of your stay did not meet your expectations.Our hotel is located on the southern fringe of the city centre, and this is reflected in our listing and pricing; however, we understand this may not suit every traveller. We also regret that noise from events impacted your experience — this is certainly not the impression we aim to leave, and we appreciate you bringing it to our attention.We’re concerned to hear about your comments regarding lost property and difficulty contacting reception. Our team takes guest belongings and communication very seriously, and we’re pleased to hear that your items were ultimately recovered. We will be reviewing this internally to ensure we improve our processes going forward.Thank you again for your feedback, as it helps us identify areas where we can do better.

ホテルからの返信: Thank you for your outstanding review. We’re pleased to hear you enjoyed the comfortable bed and pillows, as well as the nearby dining options. We truly appreciate your recommendation and look forward to welcoming you back again.

ホテルからの返信: Thank you for your amazing review! We’re thrilled to hear you enjoyed your getaway and loved the clean, modern rooms, pool, and fantastic location. Your kind words truly mean a lot, and we hope to welcome you back again soon.

ホテルからの返信: Thank you for your lovely review. We’re pleased to hear you enjoyed our convenient location with easy tram access to the city, as well as the friendly and helpful service from our team. We also appreciate your comments on the breakfast offering. Thank you for recommending us, and we hope to welcome you back again in the future.

ホテルからの返信: Thank you for your outstanding review. We’re delighted to hear you enjoyed your stay and appreciated our close proximity to the city, as well as the beautiful park surrounding the area. We truly appreciate your kind feedback and hope to welcome you back again soon.

ホテルからの返信: Thank you so much for your kind words! We're thrilled to hear you enjoyed our modern rooms, bar, and restaurant. It’s great to know you made the most of our outdoor pool and relaxation area as well. We appreciate your recommendation and hope to welcome you back for another stay in the future!Ronu-Front Office Manager

ホテルからの返信: Thank you for your outstanding review. We’re delighted to hear you enjoyed our location on the edge of the CBD and appreciated the refurbished building, comfortable rooms, and onsite bar and amenities. We truly appreciate your kind feedback and hope to welcome you back again soon.

ホテルからの返信: Thank you so much for your outstanding and beautifully detailed review. We’re truly delighted to hear how much you enjoyed your stay with us and that the balcony views, spacious rooms, and ever‑changing Adelaide sunrises and sunsets made such a memorable impression.It’s wonderful to know you appreciated our convenient location, easy access to public transport, and proximity to the airport, as well as the cleanliness and generous size of our rooms. We’re especially pleased that our team’s warm hospitality and the breakfast variety added positively to your experience — your kind words will be shared with the staff.Thank you again for choosing to stay with us and for recommending our hotel so highly. We hope to have the pleasure of welcoming you back again in the future.

ホテルからの返信: Dear Guest, thank you for taking the time to share your feedback. We are pleased to hear that your overall stay was satisfactory; however, we sincerely apologise for the concerns you experienced with the breakfast offering and any misunderstanding regarding inclusions. We also regret the inconvenience caused regarding the deposit, as release times can vary depending on the bank, but we understand how this can be frustrating. Your feedback has been shared with the team for review and improvement, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a more seamless experience in the future. Kind regards, Team Hotel Alba Adelaide.