チャリングワースマナー(Charingworth Manor)

We have been to Charingworth Manor for Afternoon Tea on quite a few occasions and always been very impressed by the food and service, today's visit went above and beyond as well as the superb afternoon tea (the scones were so light, the mini savouries were delicious) Jenny who served us was a delight, nothing was too much trouble and she was bubbly and friendly but not intrusive a real asset to Charingworth. We look forward to our next visit.

Several things to take account of - the hotel is undergoing renovations and some parts were closed, other parts temporarily appointed - the bar and restaurant was in the Orangery and the bar barely had enough glasses to serve our group of 7 - especially not matching glasses. The pool was nice, a little small, but not unusually so. Staff seemed very pleasant, and tried to offer a level of service that we expected. The hotel is set in lovely grounds, although the building work takes the shine off - that work is due to be complete by 17 May - fingers crossed for that. The tennis court saw better days about 20 years ago, and the air-con or cooling fans running constantly onto the terrace made conversation nigh impossible in the largest part of the terrance. The breakfast was good and they offered great flexibility to our group. Not the widest choice for the buffet / continental, but adequate. We had dinner which was of great quality and served efficiently; it turned out to be the most expensive meal of our trip by some margin (+20%) once drinks were factored in - almost £600 for 7 meals with three of the cheapest bottles of wine and some drinks. Add on top of that the 10% service charge and it starts to feel very much like there are some pretentious views of their own quality. The rooms we had were at best ‘adequate’. Not much bigger than a standard Premier Inn room, with a tired bathroom needing update and new lighting, and perhaps a mirror at a level that guests of shorter stature have a chance to see themselves and a sink that isn’t at chest height might be nice. The bed creaked like mad, waking me several times a night as i turned over. The creaking floor above also not particularly welcome when the guests upstairs were waking and moving around much earlier than us. Somewhat worrying therefore that other comments and responses indicate that the ‘normal’ rate is much higher, lowered only because of the building works at the moment. Absolutely would not consider paying more than the average £250 per night we paid, and even that feels very much at the high end of acceptable. Would I stay again? Perhaps - a lot might depend on the room rate once the refurb is done, and some confidence that the refurb actually has addressed the issues with the rooms. Finally, something that is really annoying me in several hotels I’ve stayed in in the past year - the introduction of a 10% ‘discretionary’ service charge added to the whole bill - including accommodation. I understand that the charge is distributed as ‘tips’ to all staff, I understand that it is discretionary and I accept that it was clear in the post-booking email from the hotel that explains that such a charge will be levied. We asked for it to be removed and it was, without any question or issue. I would like to understand why hotel management think it is ok to load prices like this - a sort of guilt-trip stealth tax that changes the stay price well after the choice has been made afte

The team made our extended family so welcome and nothing was too much trouble to celebrate our son’s 21 st birthday. The staff were so friendly, such a beautiful setting, lovely dinner, comfortable rooms and we loved the pool. Thank you so much.

We were part of a small classic car group staying for four nights DB+B. We couldn't have been better looked after! Our room was clean and tidy and very nice, but the shower cubicle was a bit on the small side for me! Dinner every day was excellent with a different menu every day. Breakfast was always large enough for my big appetite and beautifully freshly cooked. All the staff were friendly and couldn't have been better. Thanks to you all.

Went here on special deal and found out it was a very special place too! Firstly the views and area surrounding the hotel are just awesome (not a word I use often) and it isnt far from lots of lovely towns in the Cotswolds. We had a DBB deal and the dinner was fantastic top quality food served by really friendly staff - who all seemed to enjoy their work. Breakfast had great choice and the hot food cooked to order was top notch too. Room was very good and we had a ground floor one with a small garden with table and chairs - and a hot-tub! All the staff we met were so nice and helpful too. Overall it was a lovely relaxing stay and we will be back!

On arrival we had mixed feelings. Beautiful countryside surrounds the manor, and then we saw the tennis court. Oh dear! Not a great first impression. The net was on the floor and it all looked rather scruffy and dirty. The hotel is having work done to update, so unfortunately half of the hotel was blocked off. I hope they resolve issues found when the update occurs. In the bathroom the tiles were lifting off the floor, and there was no hand soap. The toiletries provided are quite an embarrassment and need to be rethought especially for the price of the rooms. The beds were very soft and not that comfortable. There was no smart tv and we struggled to get our fire stick to work with the hotel WiFi which is very slow. . The room was acceptable but just tired and much in need of the makeover it will hopefully receive very soon. The bar was very limited in the orangery, and the furnishing again needs an update. On the positive side, the views are to die for and the food is superb. (Breakfast not as good as evening meal). Unfortunately, one of the waiting staff on our stay was not the friendliest which made us feel on edge, so that needs to be addressed also. The pool was lovely and clean, but because of limited space no loungers are available and poolside seating is extremely limited. There are no jacuzzi, sauna and steam room. The hotel just feels like bits are missing. Wouldn’t recommend.

This is a superb place to stay! We stay here every year to travel to Cheltenham races and it is always amazing! The room, with hot tub is fantastic ! The food and service is beautiful and second to none and is great value for money! Its location is idyllic and I would not hesitate to recommend Charingworth Manor! Already looking forward to next year, especially due to extensive renovation that’s finished in May! Thank you!

We have been many times before,all as previous, excellent food,helpful service only difference is cost of stay which has increased more than expected.

We loved the view from the smart dining room. We loved the swimming pool. We were disappointed that the spa was no longer functioning. Building works made the check in very difficult as the signage was confusing. Parking was difficult with a builders' van taking up at least one space each day.