ホテル クラークス シラーズ

2022-23年に続き、2回目の滞在でした。今回はサービスマネジメントのまずさが主な理由で、がっかりしました。到着時、荷物の受け取りや部屋への運搬を手伝ってくれる人は誰もいませんでした。チェックイン後、飲料水を頼みましたが、何度も確認したにもかかわらず、部屋に水が届くまでに1時間近くもかかりました。 ホテルスタッフのほとんどは、敷地内の2つの異なる場所で同時に開催されている結婚式と会議の運営に追われているようでした。イベント開催は理解できますが、優先順位の低さとスタッフ配置の悪さで、常連の宿泊客が不便を強いられるべきではありません。 さらに悪いのは料金です。宿泊料金はアグラのタージ・マハルのような評判の良い5つ星ホテルよりも高いのに、サービス水準は基本的なホスピタリティの水準にも遠く及びません。 このホテルを再び利用する前に、もう一度よく考えた方が良いでしょう。

外観は美しく、部屋は大理石で美しく装飾されています。料金も手頃で、テレビが作動しないという問題がありましたが、チェックインは簡単で、朝食も美味しかったです。

ホテルはまずまずでしたが、アグラで唯一の「5つ星」ホテルだったので少しがっかりしました。しかし、快適でスタッフもフレンドリーで親切でした。

I had such a wonderful time at this amazing hotel!! I was a single female traveler in March 2026, and I felt safe and secured here. I even had the opportunity to take a quick dip in the pool. The top floor restaurant overlooking the Taj Mahal is amazing! Thank you to this lovely place.

Ramesh, lobby manager, was incredibly helpful and kind. We have been to this hotel many years. They will help you with all of your needs. Please give this hotel a try. You won’t be disappointed. Very nice cleaning staff.

Room was pretty dirty , tables had black dirt , linens were not clean and had black and brown spots . They have glass water bottles which they fill with “ mineral” water and seal it . Charge for any extra water . Breakfast bakery items were terrible with no taste . Servers barely came and asked how were things . Not happy with visit , not recommending!

Most of the outlets in The room didn’t work, washroom smelled a bit, the heat didn’t work, the breakfast food was terrible, and the service was also poor throughout. Save your money. This is not a 5 star.

Very poor Gym and Recreational Area. 1. They have a pathetic gym which has not been upgraded since the hotel was build in 1963. Very poor machine and they are a hazard and can injure the user. 2. They advertised a recreation room, which was a disaster, the pool table was broken the sticks we too old and broken, they must be 50 yr old and the air hockey table electric connection was broken and there was an open electric wire which could have been hazard for my kids. 3. The staff was very nice and friendly and helpful.

The hotel was okay, the checkout process wasn't very good, person wasn't very good with it.