My wife and I had great expectations for our holiday at Hotel Tio Kiki as it had been recommended by good friends. We arrived and were very impressed by the hotel, the location and the views of the sea from the hotel. We made our booking directly with the hotel and it turned out that the room we had booked - a double sea view room was not the room we had seen on the website and the room on offer was a bit cramped. Fortunately, the receptionist was able to offer the room be believed we had booked was in fact was designated as a suite for the 4 or the 6 nights at extra cost. We were delighted with this and we made good use of the facilities of the hotel. We were less impressed with the room that we were given for the last two nights of our stay. The transition from the suite to the room was not smooth as communications between the cleaning staff and the reception staff did not work out. We were left waiting for several hours to use our room and found it had been cleaned and was ready shortly after breakfast. When we mentioned this to the Director, Javier Altieri, that evening, he asked rather rudely if we were complaining. We said we were not complaining but thought it best to bring it to his attention. He replied that we should just accept that the hotel may not come up to our expectations....this hotel is by no means a bargain at E200+ per night in June. The room (no 14) we were given has an electrical switch box – and it was making a loud, irritating whizzing noise. As it was already quite late we went to bed but found it very difficult to sleep. It either meant turning off the electricity so no air conditioning or having the continuous whirring noise. The following day after a sleepless night, we asked if this could be repaired and Mr Altieri explained that a technician would be called and the problem would be solved. When we got back in the evening, the problem had not been solved. Mr Altieri came up to the room, at our insistence, to assess the problem and agreed that it was noisy . He added that a technician had come but we had put a 'no disturb sign on the door' which he later agreed was not true and that the technician would have to be called again, as it was now 7.30pm. We were rather irritated that the work had not been done properly and Mr Altieri suddenly got very angry with us. He shouted at us, saying “you have been complaining about everything since you arrived here”, "why can't you just enjoy your holiday" both statements certainly not true. He continued to shout us in a very unprofessional tone and walked off saying we would have to wait for the technician to come. After waiting for an hour, the technician had still not arrived. Mr Altieri had gone and the receptionist asked us to stay and wait. We said we found this unacceptable. We were not offered a new room, nor any recompense or given apologies for the previous sleepless night. Most upset, we paid our bill, packed our bags and left under a dark cloud. Mr Alti
自動翻訳
