アナンタラ シル バニ ヤス アイランド アル ヤム ヴィラ リゾート(Anantara Sir Bani Yas Island Al Yamm Villa Resort)

服務極差極差極差，因為到達酒店必須在碼頭坐船，僅是預約確定坐船時間這麼簡單一件事，居然打了幾次郵件加打電話，最後還把訂單和朋友弄混了。第二天早上的野生動物safari，完全沒必要！還沒有國內的野生動物園好，就是鹿和羊。為數不多的長頸鹿也是短脖子品種的，總共看不到幾衹。另外存在部分服務人員對中國遊客歧視的問題！！！我們safari行程裏被告知完全不可以下車，但朋友和白人遊客一起的車不僅是隨便下車拍照，去動物更多的位置，甚至還可以簡單餵食動物。此區別令人非常憤怒！這個酒店直接拉黑，不推薦預訂！！

很滿意，對於在薩巴尼亞島這樣一個荒島上的酒店來説，真的很不容易了。 軟硬件沒的説，五星標準，非常好。 活動也很好，動物遊獵，必看，真的挺不錯的（當然跟非洲沒法比）。 不過客觀的説，海灘是不錯，但是其實區域不大，也就是30來個小別墅的範圍，其餘地方還是挺荒島的。 總的來説，值得一去。（真的能看出來，這個島很努力了）

整島的特點還是動物多人少。。靠海就20幾幢房間，需要提早預訂。島上有很多遊玩項目，可以在入住第一天就預訂。騎馬350迪拉姆一人，皮划艇，245迪拉姆一人，坐車看動物好像是300左右（具體價格不記得了）。。但是動物園也就是是 各種羊鴕鳥 長頸鹿 孔雀，跟南非還是差距很大的。。島上的餐廳都不適合中國胃，建議大家可以帶夠零食或者小菜上島。薩巴尼亞島離阿布扎比亞斯島希爾頓酒店是 260公里左右，最好提前訂車，特別是從島上回市區。碼頭壓根打不到車。。島上的孔雀和羊什麼都吃。。花生瓜子放一點在露天，就都來了。。。

孔雀當雞散養，動物隨地都是，親近動物的好出去。不出亞洲體驗非洲！值得推薦！

真的超級贊，服務特別棒，海水很美，島上還有很多可愛的小動物

Stunning place with super friendly and effective staff. The beach villas are absolutely stunning. The mangrove ones do not have such a marvelous view (check on maps before booking), but all facilities are absolutely great. Food was awesome the activities that could be done on the Island, keeping in mind that this is a wildlife reserve and hosts 3 different hotels are great.

This is with great regret that I’m scoring this hotel three stars and the main reason is that the location is absolutely breathtaking but the three stars is ultimately for exceptionally poor service all the way throughout our stay on the island. This is our second stay on Sir Bani Yas Island and first at Al Yamm Villas. The transfer process is smooth and efficient from the mainland but we were informed well in advance that the boat would leave at 12 pm. It’s actually ended up leaving at about 12:30 pm because they were waiting for other guests which is frustrating for us who arrived in 2 cars from Dubai 30 minutes before departure. Upon check in we were met by a very friendly front of house manager who informed us that we would receive our tier benefits from the GHA program which was excellent to see how seriously they take it was part of the reason why we wanted to come back here for our second stay. Our first encounter of poor service was about two hours into the stay where it took us 50 minutes to get four drinks and one hour 20 minutes to get two bowls of fries. there was absolutely nobody else ordering drinks around the pool or food and the restaurant appeared closed for lunch, so why it took so long, I will never know. The server was very apologetic and we put it down to teething problems and moved on. The poor service, then proceeded to continue when we arrived for dinner. Having booked, had confirmation for, a table at Olio some four weeks in advance, I assumed that they may have a table reserved for us. This was not to be the case and we were directed to a table of six for our party of seven. The service issues continued And in the end it took us two hours and 15 minutes to receive and eat six pizzas and one bowl of pasta. we had been sat down for 50 minutes before the bread came out and then smack bang on 60 minutes since we sat down all the main courses arrived. We were shown the bottle of wine that we had ordered and I confirmed this with the server. She then scurried back into the restaurant for what I believed was an opportunity to collect the wine glasses. Strangely, 30 minutes later she reappeared with the wine glasses and bottle of wine that we had ordered. We didn’t even stay to sign the bill, because with three children in the party, 9 pm was plenty late enough to have finished your evening meal. The service issues continued the next day around the pool again and having mentioned this and the ongoing service issues twice to the front of house TEAM was disappointed to see that no reparations were made. The next evening meal at a different resort and the service issues were slightly better but the table that we were told was ours on arrival was given to a different family 30 minutes before our booking time. We were able to see all of this from the lounge area of the restaurant And it isn’t great. I even wrote it in a review back to the hotel and got an apology, which is absolutely fine but when you’ve mentioned it three tim

It was one of the best stays at anantara! All the staff went above and beyond to make it a memorable time for us. They were sweet enough to upgrade our villa too. Loved each day here and would definitely come back. This was our second time here at Al Yamm.

Had an absolutely wonderful time.. 2nd time I've stayed at Al Yamm, and it's my 6th stay at an Anantara in the UAE, and they are always amazing everytime, but this time was even more memorable! Retno and Sasandhi at the front desk really listened to and catered to all our many requests. Diyan at the Olio restaurant was extremely helpful with all our meal preparations and for the in villa dining, while chef Rajitha took the extra effort to customize our meals as we requested. Ramesh at the departure jetty was also very helpful and friendly and efficient. Overall, it was an excellent stay