Hotel Gergana - Ultra All Inclusive

On the recommendation of my brother, I visited the Gergana Hotel in Albena. This is the hotel that I would visit every year! I have no words to describe how fascinated I was by the service, the cleanliness, the food and drinks. I liked everything very much. I have been living abroad for many years and I almost did not believe that in Bulgaria I would come across a hotel with such friendly, smiling and cordial employees. Such a great gesture was made for us by them in every respect and especially for the room with a sea view....Our room was MAGNIFICENT for which I offer my most heartfelt thanks !!!!!! For all those who want to have a truly comfortable vacation - this is the hotel with these employees !!!!!! On one side of the hotel is greenery, and on the other is the beach with a sea view... It is located on the first line and the restaurant is located right next to the beach and the pool This is so convenient! You have tables outside where you can sit, eat or directly get your drink and sit back on the sunbed, it's so convenient! The bars are located near the beach and the pool and you can get drinks and ice cream at any time, and there is a snack and fruit at the pool bar. The food is very tasty and every day there was a different fish, shellfish, etc. I'm not a big fan of seafood and enjoyed the other delicious dishes, but my girlfriend was very impressed with the seafood...there was something for everyone! The food was great! When traveling by car, go through the second barrier (don't stop at the first parking lot) to be closer to the hotel (there are enough parking spaces) and call for them to come and pick you up with an LSV. They pick you up and drop you off at your car! There is various entertainment during the day and evening for children and adults. There are also tennis courts within walking distance, too bad I didn't have time to stay longer to visit them. There are other attractions and entertainment that I hope to visit next year......... Nevena K

We just spent 7 wonderful days here with our 3 children and it couldn’t have been better. The apartment was modern, clean and perfect for a family. Maria looked after us so kindly, and the reception team went above and beyond with every request. The food was outstanding and the ice cream... honestly the best I’ve ever tasted! Thank you Gergana and all the staff for your warmth and hospitality. You made our holiday. We loved it and can’t wait to come back.

Dear Gergana Hotel Team, Everything was absolutely perfect, and our vacation in Albena was unforgettable thanks to your attention to detail. Thank you so much for your hospitality and for all your efforts in creating such a relaxing atmosphere during our vacation in July 2026. We will see you again in September! Warm regards, Fam. Enucă

I arrived at the hotel around midnight and was given a room where the wall-mounted air conditioning unit next to the balcony was broken. It produced an extremely loud vibrating noise throughout the entire night, as if a tractor were running inside the room. When I put my head on the pillow, even the pillow was vibrating. Sleeping was practically impossible. From 5:00 a.m., I was already sitting in the hotel lobby at the reception desk, waiting for the staff to arrive so I could report the problem and ask for another room. When I reported the problem to the reception I was told that the air conditioner was broken and that "this sometimes happens." They said they would call a technician, but they could not promise that the problem would be fixed or that the noise would stop. I asked to change rooms, and only after a long wait and discussion was I finally moved to another room on the first floor. Unfortunately, the second room was also below expectations. Although it was quiet, the carpet was old and covered with stains, and the toilet was broken and wobbled when used. In my opinion, the condition of the rooms did not match the hotel's star rating. Although I was staying in the room alone, it had four sleeping places. A large bunk bed took up a significant amount of space, making the room feel cramped and uncomfortable. This was unnecessary for a single guest and did not meet my expectations for a hotel of this category. The biggest disappointment, however, was not only the poor condition of the rooms but also the way the situation was handled. I did not receive a single apology for the inconvenience or for the completely sleepless night. It is simply unacceptable to accommodate guests in a room with a known broken air conditioner that makes sleeping impossible. On the afternoon of the day before my departure, I sent a written complaint to the hotel manager. As compensation, I was offered late check-out until 7:00 p.m. instead of the standard 12:00 p.m. I was also offered a sea-view room, but since the offer came only one afternoon before my departure, I saw no real benefit in changing rooms again and declined. This experience had a significant negative impact on my holiday. I expected much higher standards from both the hotel and its customer service, and unfortunately, my expectations were not met. Despite the beautiful beach and the excellent restaurant with its wonderful staff, I cannot recommend this hotel. The rooms do not meet the expected standard, and the service at the reception was unfriendly and unhelpful.

Definetly not a 4 star hotel! BAD PARTS: First of all the building is very old and outdated. We were accommodated in a standard double room with park view and we were shocked to see how small and dirty the room was. The A/C is also old and hasn’t been cleaned. I am alergic to dust mites and it was really annoying that every time we went to the room I sneezed a lot and had to take medicine to calm down. The carpet was also very dirty and had a bad smell, it needs a serious wash or it needs to be changed. The food is very basic and low quality, it has really no taste of something good at all. Being an ultra all inclusive hotel you would expect snacks in the afternoon. Well, we had snacks but only some super oily donuts or french fries with sauce, not a single healthy option. If you are a person who really cares about the quality of the food you eat, then you should clearly avoid hotel Gergana. The local personnel is also very rude and gave us the impression that they are so sick of turists and being nice to everyone. But the peak of our vacation was not this but the moment we came to our room one evening and my kid showed me a cockroach on the carpet in the room. We managed to kill it but…SURPRISE: we also found the second one in the bathroom. In the same night we killed 3 and a night after another one. The hotel is also very noisy because of the thin walls between the rooms and all the hotel stuff that have the impression they are alone and nobody is sleeping. GOOD PARTS: The beach and the sand are very nice. All the foreign personnel and the animation team are great and helpful.

absolutely perfect servis, rooms, very clean, perfect food, evrything was fantastic

Perfect hotel, with good food, right at the beach and with a pool! We had a blast and the people working at the hotel were amazing! I also want to mention the animation crew, who made the stay wonderful! Especially Simo, Ivo and Alex, thank you!

Awful Hotel Ever and yes i know people will say what do you expect end September well for 1 if Love Holidays had mentioned it Closed while there we would not have booked it.. Weather is what it is... Food horrendous...no entertainment...conveniently equipment broke in bar to make cocktails more like staff cannot be bothered, no shops nearby, no one knows anything when you ask a question... Ring Love Holidays and Surprise nothing they can do... Would never come back here....

Me, my mum and my son spent one week at the hotel. We stayed at the double room with sea view, what I would highly recommend. The location of the hotel is in the first line, so we could really enjoy the sea. The room and the entire hotel is very clean, you can always see people taking care of the hotel. The food is excellent. The staff was very helplful. The hotel is in a quiet place but there is no problem to get to Albena. From the hotel it is a short walk aroud 15 minutes. We also rented a car a got to Varna. We are coming next June back because we really enjoyed our stay.