The hotel is new and very nice, however the sound travels and doesn’t seem well-insulated-like maybe minimal! We could hear toilets flushing down pipes behind our wall. The room was nice, bed comfortable and sitting area just ok because we had to put a towel under door to stop the whistling. The workout room was awesome-maybe the best part! Lots of equipment and has a wall of glass to look out. Breakfast was standard hotel fare and was just ok. Area isn’t the greatest as we were informed by hotel staff-we were told to drive to restaurant behind hotel instead of walking. We felt safe though.
We stayed here on 2 separate occasions in September and had no trouble like the other reviews. We did book through the Stay America website and they do put a hold of $100 on your credit card which was refunded about 10 days after we checked out. The room is a regular size hotel room with a kitchen in the entryway. The bed, climate control, and kitchen all worked satisfactorily. There are no hangers in the closet or luggage racks. One has to ask for kitchenware and the rooms are not cleaned for stayovers. We knew all this information in advance, having stayed at another Stay America in Western Pennsylvania. Our aim was to keep out of the breakfast room during the COVID era; this place enabled us to make our own breakfast and eat in the room. There is a desk and chair and one of the rooms had no easy chair. We could also eat leftovers from restaurants, as they all serve plenty of food. There is an indoor mask mandate here, and people obeyed it.
Let me say that there are some very kind people at this hotel who truly care about you, your family, and your hard-earned money and because of them I will continue to stay at Hilton. I do however want to warn people against the salesperson there named Harris. We were scheduled to stay here, but our sons football tournament got canceled and in dealing with the hotel to get our stay canceled I had the worst experience I have ever had with an individual worker at a hotel, and we travel a lot. Harris was completely disrespectful, snarky, and just a downright mean-spirited human being to deal with. Harris ”the salesperson” even hung up on me when he called me back to tell me that he would not be giving my family a refund. After I told him that I was able to get a refund for my stay, he hung up on me in the middle of my sentence, before I could say to him all I had to do was call someone else other than him and they gave me the refund with no issues at all and they did so with kindness, understanding and empathy all qualities Harris lacks. Weird that he couldn't do the same, he said that it came straight from his general manager ”which I had to argue with him to even get him to ask her “hence the return phone call to happily tell me that he wouldn’t be giving us a refund. It honestly was almost like he thought he was teaching me a lesson and then got upset when it didn’t work out how he wanted it to. It clearly made him mad that I was able to get the help he absolutely refused to give. When I say refuse, I mean refused. If you ever stay here, make sure you check their policy before you book and whatever you do don't deal with Harris the salesperson.
Excellent across the board. The hotel was extremely clean and bright. Michael was very helpful checking in and answering questions. The pool and hot tub were well kept, clean, with plenty of towels. The bed was extremely comfortable and shower was hot with full pressure. Breakfast was hot and delicious with plenty of options. Would highly recommend!
We have stayed at Best Western Rio Grande many times over the years. We love the location near Old Towne and museums, the restaurant's free breakfast, the accommodating staff, the shuttle, and the Southwestern decor. There is even a running path down the street. Even though we could stay with family, staying at the hotel makes our trips more comfortable and enjoyable.
MMike and Lea KlattThis quality Inn and suites was by far the nicest two star hotel I have ever stayed in! Everything worked… The staff is amazing… I loved it here and will stay here every time I come to Albuquerque!