Spatious lobby nicely decorated, rooms below bridge to be avoided, they are extremely noisy. Absolutely incompetent reception personnel, unable to pass on repeated complaints regarding electricity problems in our room for over 24 hours. Mediocre food, cleanliness acceptable. Not recommended.
翻訳
ゲスト
宿泊時期: 2024年2月
その他
8.0/10
とても良い
投稿日: 2024年3月22日
Standard hotel but very clean, walking distance to Belém Monastery. Not much around the area in terms of shops, amenities etc. had to get Ubers everywhere. Hotel breakfast was nice, variety of choices. Staff were pleasant especially check in staff. Hotel roof has amazing view. Room service were rude & basically inexistent. Rooms were clean, bed was firm which is my preference but not for everyone.
翻訳
ゲスト
宿泊時期: 2024年1月
出張・ビジネス
4.0/10
投稿日: 2024年2月17日
Don't stay here if you want to sleep! The noise from the road and trains will keep you up, nobody in our group of 5 slept well. I informed the manager about mould by the window, and they did nothing about this. Shower is very poor quality and the surrounding grouting was very stained.
翻訳
ゲスト
宿泊時期: 2023年11月
出張・ビジネス
4.0/10
投稿日: 2023年12月13日
This is a terrible hotel if you are in Lisbon for business for three reasons (the generally rude staff aside). 1. There are no irons in the hotel, at all. Not in the room, not in an ironing room and they do not keep any for use in housekeeping or reception. When asked we were told 'welcome to capitalism you can pay to have your clothes ironed by an external service with 48 hour turn around'. For business people staying one night or even two this is ridiculous if you cannot even iron a shirt. 2. There is no coffee or tea or kettle in the rooms, and no coffee freely available in the foyer, so my 5 am meeting in my room was sans coffee - it may not bother people on holidays but this is pitching itself as a conference hotel with guests who would come from overseas so this is not acceptable. 3. There are no PowerPoints at the bedside tables (let alone USB connections), again very inconvenient when an alarm needs to be set if your phone is not fully charged after a long work day. (4. I said there was only 3 but the bed was uncomfortably hard and had some child's plastic lining on it under the sheet that was pretty amateur when proper mattress protectors are available)
翻訳
ゲスト
宿泊時期: 2023年10月
その他
6.0/10
投稿日: 2023年11月15日
The hotel was not worth stars, it just much better than a B&B. I went for a conference & it was really near the conference center with 5 mins walk. The breakfast buffet was good. However, the room was not worth for the price, no view, noisy & air conditioning was not working.
翻訳
ゲスト
宿泊時期: 2023年9月
その他
4.0/10
投稿日: 2023年10月21日
The room was tired, the grout in the bathroom mouldy. No tea/coffee making facilities in the room. Two gin & tonics €32+ *shocked face. I could not recommend this hotel. Not as nice as other Vila Gale hotels.
翻訳
ゲスト
宿泊時期: 2023年6月
その他
4.0/10
投稿日: 2023年7月30日
I’ve been staying in this hotel since the early 00s. But my mind has changed and I’m moving to other options. Nowadays, they seem to prefer profit instead of the comfort of their customers. The staff is still very professional, kind and efficient. But in the last couple of years, there are always several events going on and several sports groups staying and it definitely changed the mood of the hotel. In the last couple of weekends I had to stay in the hotel for business purposes. There was always some kind reply f a kids event related to a football club. The lobby was a mess, the noise was unbearable and even the swimming pool and the Gymn were crowded. What could be an understandable exception seems to be the norm. And it changed the mood for me. And, for what I heard, for other clients. It’s a shame since it’s a great hotel, great staff, great location and I always felt at home.
翻訳
ホテルからの返信: Dear Guest, thank you very much for sharing your opinion and experience of stay. The comments of our customers are extremely valuable to help us improve our services. We sincerely apologize, for not corresponding to your expectations. We are very grateful for your preference, and we are looking forward to welcome you again soon. Kind Regards, Maria Sanfins