Bienestar - Maison de Charme

Excellent service, rooms spotless and cleaned daily. Food in cafe next door was OK though not great choice. Central location.

Pequeno almoço com pouca variedade. Duche pequeno. Sem lugar de estacionamento.

I booked this hotel for a one night stay in a June through **********. My husband and I were flying into Alghero in the evening and leaving the next morning for other sites in Sardinia. Our flight was delayed and I emailed the hotel from the airport telling them we would be arriving rather late, around 10:30. When we arrived, there was no one there. We rang the bell and no one answered we called the number posted on the door for assistance for over 40 minutes and nobody answered the phone. We had no choice but to leave and find another place to stay - luckily we did. I phoned ********** who spoke with the hotel - they would not refund our pre-paid money for our stay. This was terrible service in my mind both from the hotel, and from **********. I have the record in my phone of the phone calls, and photos showing I was at the hotel. Still they saw fit to charge me for a room I did not use, even when I gave them as much advance notice as I could about the late arrival. I travel a lot for work and personally and have honestly never had such a terrible experience. I will not be using ********** anymore and certainly can’t recommend this establishment.

Overall nice room and localization. Please assume you have NO breakfast. You are "allowed" to take some options in the coffee shop next to the lobby but you have to deal with the most rude personnel I have ever met in year travelling around the world! Skip from headache, buy something nearby and don't deal with this type of situation!!

The management and staff at this property went way beyond what could be expected when I was having difficulties concerning a rental car.

over all the hotel is a good choice as its located nearby the old centre. Environment is fine, staff as well. Breakfast is in the bar which belongs to the hotel. Coffee, Tramenzini, Pannini, Cornetti are really good. But tried the emergency number of the hotel as the hotel reception is closed in the afternoon. The lady, who owns this number should get an english lesson….

Nice room but breakfast an absolute disaster. Served in a busy cafe, took forever to get served and waiter completely disinterested

The location of the property is great. Close to all major attraction, street parking is available. Great dinning options near by. Rooms are very big and have everything you might need. The check in process was a bit confusing as there is no one to help you after 11 am on daily basis.

The service was wonderful. Check-in was very easy and contactless. The staff were extraordinarily friendly. Breakfast was included as well. The building was fairly historic, had very medieval vibes, which wasn’t our favorite, but great for someone looking for gothic-type room decor. The rooms were very large and the air conditioning works great!