ルネッサンス アレンタウン ホテル(Renaissance Allentown Hotel)

When I booked the room it said it came with breakfast. When I got there they said it did not. Place was dirty. Had to get the key programed 3 times to work.

酒店裝修什麼的很不錯 就是因為在市中心 還是很亂的 酒店的好幾道門和房間裏好幾道鎖 都把我和我朋友嚇到了

Our stay would have been a 10/10 if it weren’t for the really nasty hostess and manager at the in house restaurant. I’ve never experienced such poor customer service as I did trying to get a table there. Still, these two women don’t define the entire place, I would definitely return.

Not bad.....Had to clean my own glass top on the coffee area. And only 1 coffee cup. Normally I would not mind this stuff but for a hotel of this stature and cost I shouldn't need to do anything

Amazing staff!! Comfortable stay. I felt safe the whole time. I will definitely be back!!

I recommend this hotel- it's a little pricey but it's very clean and in the center of some action

My sisters and I came for concert, our stay was wonderful. We didn’t know PPL Center was attached to hotel. Made it so so easy for us older gals. Would recommend highly.

ONLY ONE ELEVATOR WAS WORKING. VALET PARKING HAD ONLY ONE ADDENDANT. FOOD AT RESTAURANT WAS ONLY OK. NOT GREAT. BREAKFAST BUFFET WAS NOT GOOD.

The hotel is very clean and it was quiet after a rock concert. It seemed understaffed at the front desk. Available staff seemed uninformed and uninterested. The valets for parking were very friendly and helpful however, the street was very disorganized already at 5 pm. There was a concert, a charity event, and a business convention all booked on the same day. It seemed the available hotel staff couldn't handle it. The hotel restaurant, The Dime, was closed after the concert was over, by 10 pm on a Saturday night and the hotel does not offer room service, which left the option of uber eats for concert-goers. Ridiculous. We paid over $400 for the room for one night and couldn't even get something to eat at the hotel. There are only 2 elevators in the hotel and one of them was non-functional which caused a wait for elevators.