アルマトイのフラム・フリスタ・スパシテリャ周辺にあるホテル

価格性能比は国内とは天差地別で、国内60元ぐらいに相当し、価格の変動も特に大きいです。狭い部屋で向きを変えたり、ベッドをひっくり返したりするのが難しいのではないかと本当に心配しています。ベッドサイドテーブルが2つを除いて、荷物を置く場所はありません。テーブルやテーブルはもちろん、一部の「バルコニー」はエレベーターの井戸に似ています。1.9m下、外を見ることを期待しないでください。別の建物の外壁を見ました

これは古いソビエトのホテルのように感じます。少し古いですが、その種類に比べて、より良い状態です。小さな部屋、小さなバスルーム、ダブルベッドは、並んで配置された2つのシングルマットレスで構成されています。小さなサイズ(おそらく22インチ)のlcdテレビ。アルマティへの夜行便の後、午後の昼寝のためにここに滞在し、翌夜は外出便がありました。私は少し眠らなければなりませんでした。これは周りで最も安いオプションであり、その目的を果たしました。 4つ星と書いてありますが、ほとんどが3つのように感じます。私が訪れたとき、ロビーバーは機能していませんでした。一般的に暗い部屋、暗いロビー、年齢と組み合わせると少し暗い場所。

Отель Уютный, чистый, все новое. Кухня вкусная, порции большие и на завтраки и если дополнительно в течении дня заказывать, могут в номер принести, но сами сотрудники не все знают собственное меню, потом переспрашивают три раза. В целом все хорошо.

On a holiday in Kazakhstan for 15 days, my wife and I stayed at this hotel on 3 different occasions and have returned with mixed reactions - 1) 2 Nights on the first leg of our trip - Though the hotel and room looked a little rundown requiring refurbishment, it was a comfortable stay and service though, very stiff and formal, was acceptable. Breakfast - Very good; Communication - Poor due to most staff members being unable to communicate in English. 2) 1 Night on the second leg - Room very good. Service - Stiff but again acceptable. Breakfast again very good and communication poor. BUT the worst part was that the integrity of house keeping and reception staff was suspicious. While checking out after our first stay, my wife had left behind a set of clothes in the wardrobe. This came to realization, after reaching our next destination and I immediately called up the hotel and informed them. The lady assured that she would check and ring back, which she never did. When we checked-in around 5 days later, I was told that house-keeping had reported that nothing was left behind. My wife was firm and we asked to speak to a senior manager or the GM. It was then that we were asked to please wait for a recheck once again. One hour later, I received a call in my room, requesting me to collect the dress from the reception, without the courtesy of having it sent up to our room. 3) 1 Night on the last leg, before taking our flight back home. Room - Small and in very poor condition with walls having peeling wall paper and stains, Shower room, very small restricting mobility for me at 184cms height. I requested if the room could be changed but was answered with a curt - SORRY. OVERALL - This hotel definitely needs to upgrade it's service which is the FIRST ESSENTIAL in the hospitality business. A mechanical smile and words of welcome are not enough to convince a traveller to come back. If my bookings were not pre-confirmed, I would certainly not re-visit after our experience on the second time.

What a disappointing hotel. The service was awful throughout. Whatever the question the answer was always NO! Check in time was 2:00pm. I arrived at noon and asked for an early check in. NO! The room was ready but unless I paid $50 they would not allow early check in. (A different clerk did eventually check me in early) The restaurant closed at 7:00pm for dinner and there was no nearby option. I got take out and just asked for silverware and an empty glass. NO, you may not take to room. Eventually I procured a single fork (still no glass allowed in room. “People steal them”). 30 min later, a knock on the door asking for the fork back! Bar was horribly stocked. Red wine? NO. White Wine? NO. Just beer Breakfast opened at 7am. I arrived at 6:50 and just asked if I could have a coffee while i waited. NO. They ran out of juice, asked for more….wait for it…NO. Power was off several times, once for 2+ hours. Windows don’t open so it became very stuffy. Room was not cleaned one day. I asked just for fresh towels. I had to bring my used ones down to the front desk, where they counted them to be replaced. I guess their guests steal towels too! On checkout I asked politely if I could speak to the manager. “No manager here”. That kinda sums up the whole stay. Many, many better options here and this should never be part of IHG with the terrible service

Stayed there for a night during my KZ trip, the hotel is located at a very comfortable location , the hotel rooms looks like more of heritage room with a few old decor plates and felt really warm, they provided with all the necessity services, and a secured cloak room was also there, I kept my luggage after checkout for almost a day and they were really helpful to store them at their place without any hassle and provided back the same in couple of minutes, They staff here speaks fluent English as well and take extra efforts to help their guest. Would definitely recommend to stay and get to know the services of the same.

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

4月にここに一泊しました。受け取ったサービスは素晴らしかった(私は早朝に到着したので)-チェックインは迅速で、スタッフは素晴らしい英語を話しました。部屋は快適で、とても清潔で、良いサイズであることがわかりました。ホテルは比較的新しいという印象を受けました。空港から20-25分、おそらく非常に安いヤンデックスを使用してアルマトイ中心部まで10-15分です。このホテルを強くお勧めします。

360度の建物で、中の吹き抜けから全体に明るい感じを受け、 海外からの飛行機到着が夜中が多く、24時間対応で、便利。 朝食のブッフェは種類が豊富で、価格も手ごろ、 希望は天山山脈が見える部屋だったが、それは望めず、少々残念ではあったが、 コンサートの為に宿泊し、このコンサートのリハーサルの音がよく聞こえる位置の部屋で満足した。 お茶のセットは各部屋によって差があり、果物がおかれている部屋もあったようだが、私の部屋はなかった。 チェックアウト時にAlmaty(リンゴの街)のごとく、リンゴがサービスされ、美味しかった。

このホテルはネット上の有名ホテルであり、カザフスタンの 2,000 元紙幣に印刷されており、アルマトイのランドマーク的な建物でもあります。ここには中国人がたくさん滞在しています。ホテルのハード設備も充実していますが、部屋は狭いです。夜は階下に屋外ディスコがあり、とても騒がしいです。ホテルのフロントに話しかけても無駄でした。チェックインの際、ホテルのフロントで税金として追加料金40元を請求されましたが、実際には予約時にすでに支払われていたのに、ホテルは依然として税金を請求すると主張しました😓。高層階に住んでいると、朝には日の出が見え、コクトベ山脈を一望できます。ホテルの朝食はとても充実しています。イスラム風の料理。