We reserved this hotel because of it's proximity to our relatives home, and we've stayed in many Hyatt Places before and had good experiences. This one was a bomb from the beginning. The first room they checked us into, the door didn't even close - all you had to do was push from the outside and it would open. They moved us to another room, and it was obvious the door had been broken into before, grooves next to the door knob looked like someone had used a screwdriver to get in. There was construction going on, construction dust and debris everywhere. Elevator was a mess, broken buttons on panel. Our sink wouldn't drain. New flooring is super noisy to walk on at night.No privacy in room, sink area faces beds and is open to room. Zero air flow in room, the a/c unit was filthy and squeaked constantly when we turned it on. Specifically asked for room service one day because we were leaving for afternoon, never came. They had fresh bottled smoothies in the cooler that were warm, not chilled, and tried to sell us one. NO thanks, didn't care to add food poisoning to the list. The breakfast was awful, the powdered eggs and turkey sausage patties were literally in someone's le crueset pots like someone had just brought them from their kitchen, and tasted horrible. The last straw was when we returned one evening the fire dept. was walking in with us - the manager was stuck in the elevator that had finally stopped functioning. We gave up and checked out the next day - total disaster!
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