スワン ホテル バイ グリーン キング インズ(Swan Hotel by Greene King Inns)

I have stayed here for 4 nights, and enjoyed my stay at this hotel! Thank you to Bethany for greeting me when I arrived at reception on arrival and for her assistance throughout my stay! Also thank you to Mandy, the overall Manager, for making me feel so welcome! All the staff here are lovely, which makes it, and I shall definitely be returning very soon!

The hotel is old and a little tired, the room we stayed in was not so clean with mould and grime around the window, dust around the skirting boards and the carpet could do with a good clean. As it was winter and the room is single glazed, the heating could not cope and the room was extremely cold, luckily their was a fan heater available to bring up the temperature. Their isn’t a lift and the corridors are narrow, not so easy with luggage, especially if your room is on the top floor. On a positive note, the location is good with free parking, the food in the restaurant is a good standard, service is okay, but often their is no one to be seen and you have to seek them out.

Booked the night here as it was cheaper than using a Taxi for travel to and from Odiham. It is a really nice hotel, has all the facilities you would expect. Pretty much like a Premier inn really. I would stay here again.

The room I stayed in was great. King Size bed, very clean and hand soap, shampoo very nice. Very comfortable stay.

Check in was fine. Room was cold, radiators were not on, after going to reception and being told the heating would come on shortly twice, I was given a fan heater, which proceeded to trip the lights. Apparently the heated towel rails dont work as they are waiting to be replaced. Were moved to abother room - this room was fine, but still inconsistencies with the heating, luckily we still had the fan heater. In the pub restaurant, staff seemed a bit confused at times, staff did not know what ales they had or the difference between ale and lager. We were also told we could eat and were seated on sunday, only to be then told kitchen is closed to prep for sunday lunch. Just seems some more staff training may be needed. Food that we did have there over the weekend was good however.

We stayed for one night, unfortunately the staff member who checked us in was very unhelpful. Bed very hard, thin walls, cracks in ceiling and wall. We also had water marks as though there was a water leak in the wall.

The Swan was the perfect place to stay in Alton. Great location, very friendly staff, and comfortable and clean room. I will definitely stay here again on my next visit.

Liked twin beds. I think my sheets may have been slept on before me. The under sheet looked like that, very crumpled.

Been there before and know Alton. Great place to stay. Pub downstairs. Pub is not too big to be too noisy. Breakfast is a amazing. Had a large single room. Will stay there again. Only one little thing: wish there would have been a shower curtain to prevent water on bathroom floor.