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Our stay started at arrival , we arrived around 10.30 and received a glass of prosecco and given our room keys. I had asked that our 2 rooms would be close together and we where blown away at the two rooms we received. Side by side with the sea view and one of the rooms opening out to the beautiful alvor beach and with the elevation of the hotel frames the shore so beautifully. I was so excited I hardly slept and woke with the sea at my toes. Down for Breakfast and what a beautiful display of food . Breakfast, brunch and lunch a real testament to the hotel is the flavor and simplicity of the food allowing the ingredients to speak for themselves. The grounds are immaculate the hotel spotless. And the second pool which is for adults, has a little bike display with all the bubbly you can think of white rose and prosecco. The beach is just down a lovely winding path. The beach and sea amazing. Alvour town has an untouched feel to it which we loved also. Claire and myself felt totally at home and where felt like the a king and queen of alvor even though the spa wasn't open yet we felt like we are so chilled going home that this is THE best hotel stay and holiday we have ever had, thank you from the bottom of our hearts thank you to all the staff and the manager for a tight run ship ❤️ We are planning our next trip to this hotel and hopefully get the same beautiful rooms again

Amazing holiday. Special mention to Miguel from the animation team as well as the young lady who worked with him (Moana - sorry we didn’t catch your name! They were brilliant and kept the whole family entertained. , especially the Disney show. The pool is very cold however you do get used to once you get in. Views from the balcony are amazing, ignore the reviews about the lifts they are very straightforward and easy to use. The food was not what we expected for a 5 star resort, with breakfast being the same all week, the food truck did not appear the week we were there and the pool snacks were disappointing. The hotel and pool areas are really clean and the sports facilities are brilliant and easy to book at reception, lovely short private walk to the beach with great restaurants for lunch. Deffo recommend having a trip out to Slide & Splash nearby.

Stayed here in October 2024 with my wife as part of my 60th birthday treat. It's a very nice resort with plenty of entertainment and facilities to use. It was an all-inclusive stay, so we were never bored with the food or drink due to the many options available to us. The hotel facilities were exceptional, as, too, were the staff. There are lovely restaurants nearby should you want to get out and about and experience the local cuisine. And there are many trips you can indulge in to which it would recommend the trip to the mountain region an absolute must in my opinion. A bid thank you to all the staff there for making our stay a memorable one for all the right reasons.

Lovely hotel with good and bad. Overall we had a lovely stay at this hotel. The hotel is clean, there is lots of staff and they were all very friendly. I will summarise the main points of our holiday. Food - this was ok, If you are a fussy eater or don't like seafood then this is not the place for you. There wasn't much choice or variety and not much choice for children, but that being said I am a slightly fussy eater. 2 members of my family loved the food and tried lots of different things so this could be down to personal choice. Animation team - As we had a 5 year old with us the entertainment is important and it was amazing at this hotel. Miguel in particular was fantastic, our son loved him and he always made us feel welcome and stopped for a chat so I would like to extend a huge thank you to him for helping to make our holiday so enjoyabe .Also Theresa and Fabio were great. I hope the animation team get the recognition they deserve as they work extremely hard. Rooms- We stayed in a superior family room with sea view and it was wonderful. Very clean, spacious and modern. We recieved housekeeping every day the room was cleaned and fresh towels every day. Check in and out - both of these were smooth. At Check in we were greeted with drinks, orange juice or a glass of bubbly. Our room wasn't ready but we're were free to enjoy the all inclusive benefits while we waited. We recieved a phone call when our room was ready. We checked out very early before breakfast service and we were given a continental breakfast choice which was great before our early flight. Themed restaurants- these were the biggest disappointment for us. The Italian restaurant was of extremely poor quality and was not worth the reservation. At the surf and turf restaurant I was unfortunately served raw chicken, I am currently trying to find an email for the hotel to discuss this with them as I don't like to cause a fuss during my holiday. Bar Service - this was very poor. Most of the time there was just one bartender serving on the bar which meant you often had to wait in excess of 20 minutes to be served. This needs looking at and the hotel needs to make sure there is more bar staff on duty. Overall we had a wonderful holiday and will be returning.

Just not what I would expect from a 'five star' hotel, first day here with Tui, felt scammed. The good thing: room is spacious and newly decorated, balcony has sea and pool view, five min walk from beach, bar available all day. The bad: just overall very old facility and lacks maintenance. No bathrobes in the room, no plug for bathtub, had to ask reception to get a plug, then it gets stuck bcuz the knob thing is broken. No lifeguard for any pool, all three pools are cold, the child pool is pathetic, and tucked away behind the main building away from deckchairs, away from bar. No seating area at all for parents. The food... Fish and chicken are super dry, mixed up labels for tuna and seabass. Limited selection overall. Just not a five star hotel, nowhere near, not even four star. Now waiting for maintenance guy to come get the bath plug out, so we can take shower! Borderline pissed and not a great first day I'm afraid. Won't be coming back here again. :(

This hotel is by far the cleanest I’ve been to, I’m super fussy, the food fabulous and even my teenage daughter is happy, I can’t wait to come back, I was in room 310 beautiful view, quiet the entertainment in the evening was fab, the staff were exceptional friendly, nothing negative to say, from the time we arrived at reception I have felt relaxed and happy