We stayed at this property around the 14th of February 2024. My family of 5 visited this property upon a friend's recommendation. All in all, the stay was pleasant and the food was excellent. I must highlight the downside first though. From the time of the reservations, through the commute and check-in experience, we had the worst possible experience. Communication via call, msg or email was not clear regarding the meal system and other things available at the property. While all meals were included as a part of the package, I honestly thought the team was rigid on ***y fronts. Even though the check-in time was stated, we got delayed due to a personal medical issue, upon calling the property, I was spoken to rudely and was told several times how I have missed lunch at the property. I requested if we could avail that lunch after we check out, and was again spoken to very badly saying that they cannot do it. The confusion and rudeness was something that we didn't appreciate. I also noticed that given that were the only guests at the property, they were strict about timing for bonfires and other amenities. We didn't feel welcomed at all during the check-in process and the person who spoken badly to me didn't have the decency to even come and apologize for his bad behaviour. I have worked in the hospitality sector and I headed training, I honestly felt that right from the get go, the team was ill ***nered and communication was absent. This made me so uncomfortable to even ask for anything as everything we asked was a down right no. (also it wasn't like we asked to drink in public spaces or create ruckus, i was with my parents and siblings) The good side was the Fnb team, they literally made us feel at home, From Mr. Ravi, Mr. Ajay and Chef Kishori and the whole team, the food is beyond excellent. He gives so much attention to detail, they pampered us thoroughly, i would honestly go back only to meet these folks and eat the food. The Chef is one of the best and his chutneys, pickles, desserts shouldn't be ignored either. We were given a buffet like treatment at the table, since we were the only guests there. I would also like commend the bell boys and the Housekeeping team, although at no point were we told that rooms would not be cleaned if we did not leave the keys at the front office, again a point missed in their communication and by the front office. When we got back tired from the safari, the room was dirty as we had left it, but upon calling the Housekeeping team they were quick and kind. The tents are definitely a nicer experience compared to the cottages. I also feel given the amount one spends on this property and the luxurious standard of the tents, they could work on training their staff to communicate about things available, recommending to guests things they can try and do, and above all speaking nicely and being flexible.
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