アマルフィ ラグジュアリー ハウス(Amalfi Luxury House)

間に合わなかった。ホテルには24時間対応のフロントデスクがない

Everything is perfect but the location 😫😩

この宿泊施設は絶対に予約しないでください!! オーナーは泥棒で嘘つきです。私はこの宿泊施設を4泊予約し、料金を支払いました。午後6時30分のチェックインポリシーがあると言われました。私はソレルノに午後2時30分に到着するように電車のチケットを予約しました。その日は全国的な電車ストライキが起こっていて、ソレルノに着いたのは午後5時40分でした。従業員から電話で、タクシーを使っても午後6時30分には間に合わないので予約全体がキャンセルされたと言われました。私は延滞料金50ユーロを支払うことを申し出ましたが、その日の早い時間にそれを要求する必要があると言われました。私は4泊すべてを失い、理由を話し、懇願したり嘆願したりしてもオーナーの考えを変えることはできませんでした。最初の夜を失うことは理解できますが、他の3泊は理解できません。今日イタリア人にこのことを話したところ、彼女が私に代わって話してくれました。オーナーは話を変えて、最後の3晩は私が来なかったと言いました。会話のすべてをテキストで保存していると伝えると、オーナーはすぐに態度を翻し、ポリシーはそのままだと言いました。返金はなし。過去 3 晩、ホテルを監視していましたが、オーナーはそのうち 2 晩、私の部屋を再度販売しました。実質的に 2 倍の料金を受け取ったことになります。このホテルを予約しないでください。このポリシーは強欲以外の何ものでもなく、どこにも明確に記載されていません。予約全体が失われると記載されている場所を示すように頼みましたが、できませんでした。彼はアマルフィ海岸とイタリア全体の恥をさらしています。単なる詐欺師です。

この場所は選ばないことをお勧めします。休暇旅行の場合、この滞在は楽しみを台無しにし、さらなるストレスをもたらすでしょう。 私はクリスマス旅行をスイスから始めてローマへ行き、アマルフィが最終目的地になりました。アマルフィに到着するその日まではすべて順調でした。ホテルの経営者は朝メッセージを送ってきて、チェックイン時間は6時30分に閉まると言っていましたが、それは承知しています。ローマからサレルノまで電車に乗り、そこからバスに乗り、4時45分に到着する予定でした。しかし、電車が遅れてしまい、チェックインが少し遅れてしまいました。チェックインの際に 15 分間の柔軟な対応をリクエストしましたが、彼らはそれを拒否し、ノーショーについて言及して予約をキャンセルしました。言葉の壁がある異国でホームレスになってしまう。幸運にも素敵な場所を見つけましたが、2日間のホテルフェアを無駄にしてしまいました。 この休暇旅行は楽しむためのものであり、余分なストレスを引き起こすものではありません。フレンドリーで協力的な環境に囲まれていれば、楽しいことがそこにあります。この場所、特に働いているスタッフはストレスの多い環境です。何としても避けることをお勧めします。

部屋の中からはロビーや他の部屋のすべての音が聞こえるため、あまりプライベートではないことに注意してください。朝食は屋外の屋上デッキで提供されるため、天気が悪い場合はどうなるかわかりません。また、滞在の終わりに車を回収するときの駐車料金が1泊あたり20ユーロかかることにも驚きました。 2 泊は大丈夫でしたが、もうここには泊まりたくないです。

Our stay was good, despite reading some negative reviews I was pleasantly surprised. This place isn't suitable for anyone with mobility issues as numerous steps to the building but wasn't a problem for us. Providing directions would have been appreciated, I asked but they just referred me to GPS - if I had this function I wouldn't have asked. The breakfast was good and plentiful, choice from a card the night before. Our room was in the attic with low ceilings but this wasn't a problem, the room was spotless and both reception and breakfast staff friendly.

I rate a hotel by how well they do when something goes wrong. The A/C and shower both had issues. After two days of no action, we checked out 3 days earlier than our reservation through Bookings.com. They pretty much stopped responding and I am waiting to see if they try to charge us for the full 5 nights. Do not stay in room 7 or 8. They are at the top floor, hottest available and the rooms both have a ceiling that slants down so significantly, I bumped my head repeatedly and I am a petite woman. The location is good and if they had fixed the problems we would have dealt with the roof problem, but they did not and it was too much. Also, be prepared to lug your suitcases up a significant number of stairs to get inside the hotel.

We had paid about 1 month and a half before our honeymoon over 700usd for 2 nights in a deluxe room with a balcony. Upon arrival on our honeymoon, the girl at the front desk brings is to our room, which is even less than what I would consider a standard room with the ceiling at a Complete slant I am 5foot 1 and I couldn't even stand up straight ..imagine my 6 foot husband. We realized this cannot be the deluxe room at 350usd a night that we paid for. She says the notification she got was for a standard room, so we show her our email of confirmatiomation and even call our vacation agency and they confirm as well it's a deluxe option they sent them. We asked the lady to show us the email she got and she did not. She started telling us that the deluxe rooms are all booked and the standard is all they have anyways. We were very upset and they had 0 empathy. Anyone would be upset if they paid for something so expensive and receiving not what they paid for, like the owner told us "money first". She then called her manager or whoever this man was, and he was so aggressive also I am italian and they didn't know I understood everything they were saying to eachother. He offers to my husband to give us a suite the second night but the first night we have to stay in the standard room. So we hung up with him decided to take the night to think about what we are going to do. Also upon booking we didn't realize we booked and had to check out on shabbat so we also needed to add an extra night. The next day we went to talk to the girl said ok well take the suite tonight like the manager said yesterday and also we want to add a night. When she gets the manager on the phone he starts giving us a whole store "yesterday was yesterday, today is today" also his exact words "first what is important is the money, then its the client"....we are business owners of multiple businesses in canada, this is the WORST thing a business owner can say to a client, how do expect money when you have unsatisfied clients? Ur clients is what brings you money. Your clients are the reason for your business to even be running. They also forced us to write an email to ******* saying everything is okay and we got a room (Assuming to cover themselves). Throughout the rest of our stay, it was such a undesirable situation being around the staff. The place is nice (minus the 101827202 steps to get to it) to bad the people running it aren't so charming as the rest of amalfi is. There are a bunch of hotels near the coastline, check those out first!

Most terrible experience! We booked a delux room with terrace for our honeymoon and they over booked and gave our room to someone else. They even lied saying ******* gave them a reservation for a basic room and wont even show me the reservation confirmation. After speaking to the manager Gerardo, the only thing he wanted is me to write an email to ******* saying everything was fine to give me the day after the room that is now available that i originally booked if not he wouldn't give it to me, and he told me the most important thing for him is the Money first and then the client satisfaction. He cares more about money then making sure that the client is happy. When i was trying to solve the issue with my travel agency the day i got there, the receptionist Anna just got up and left for the day. She didn't care to solve the issue, she just got up and left, i never saw this in my life, liars, theives and they do it in your face without even caring. Make youself a favor not to book this place.