ステイブリッジ スイーツ アマリロ - ウェスタン クロッシング IHG ホテル(Staybridge Suites Amarillo-Western Crossing)

This hotel needs to be updated. The furniture is worn out and the mattresses are uncomfortable.

#1 Compliment was on the staff.Everyone was very happy, professional and helpful. Biggest kudos to Brian, who checked us in.

The hotel is average. But poor breakfast service. Needed to remind front desk that they ran out of paper plates, coffee, coffee cups and bacon at the breakfast buffet. Even their fountain juice was out of order. No juice. Might decide to stay away next time we are in Amarillo.

Overall our room was dated and run down. There were multiple broken items, including the toilet paper holder and door hook. Additionally, the room did not feel clean, with multiple stains on the carpet, furniture and towels. The pet fee at $35 a piece (for members, $50 a piece for non-members) was surprising and the highest we have ever seen. We had stayed at another Staybridge the night before and it was only $10, so we assumed it would be the same and did not see otherwise when booking our next room. Overall, we were disappointed in this hotel compared to other Staybridge Suites we have been to that we were very happy with.

The positives: Rate was decent, staff was nice, location has a lot of dining and shopping options. The negatives: The room was in rough shape - phone did not work, stains/dirty chairs, curtains, carpet, fabric on chairs and couch were torn, broken handle on closet, missing towel rod in bathroom, dirty shower head, complimentary popcorn was expired, bedroom TV would not connect, and the hotel overall smelled unappealing. I'm sure there are things I overlooked or forgetting...

Smelly room, hallways smells animals , breakfast not food , staff do know answers for any breakfast questions

The lady at the front desk was very helpful and made us feel welcome.

You could tell the room was not properly cleaned because of items found in room that did not belong to myself or my husband .

I was a bit unhappy that the property tried to charge me twice for my stay and overdrew my account which left me with no money for a weekend.