ザ ロード グレイ ホテル(The Lord Grey Hotel)

For starters, the rooms weren’t nearly large enough to accommodate 3 people, even though we booked a quadruple room. Secondly, the shower was a health hazard - it was scalding hot once we got there and was boiling after we tried to cool it down. One of us managed to only burn her toe, but the second ended up with burns on his chest and stomach - it was an inconvenience to our hygiene and a danger to our health. We notified the owner of this risk and our concerns were responded to but not resolved the first time and completely ignored the second.

Awful. Not a proper hotel and very expensive for what was essentially a room in a house for 5 nights. Located on a industrial estate so not even nice surroundings. Will not be returning and would certainly not recommend.

The place is not represented well play the photos. It is on a run down estate and the place looks run down from the outside. There are only three parking spaces available. There is not a 24hour reception, there is no reception at all, it is self checkin using key boxes which we didn’t realise until we arrived then couldn’t get in touch with hotel staff to gain access. The room smelled. When we came to leave we could not physically get out and there were no emergency exit available which could have been a disaster in a fire. We could not get in touch with any staff when we were locked in. Eventually we did and they said it had never been an issue before but judging by the damage around the door it looked as though there had been lots of previous issues with the lock.

The bedroom was very dirty microwave was absolutley dirty the fridge had mould in the back there was no Alexa as advertised and the room looked nothing like the pictures and the kettle was full of limescale we booked this for 4 people as the pictures we seen the room was really big but instead it was cramped and all pushed into a little area will not be staying again room overall was just absolutley disgusting what a waste of money

Converted house on an industrial area not very welcoming

Everything was absolutely spotless. A lovely overnight stay, as I was attending a veterans evening. Thank you! I’m registered disabled, everything was perfectly accessible. Secure parking put my mind at ease, I knew my car was perfectly safe.

My partner and I stayed for a stop over for the night. Welcomed by the very friendly owner. Only one issue, the room was very nice and clean but was a little tight on space, would definitely stay for a brief stop again.

We booked this last minute on the evening we stayed. In the dark very hard to find as behind a big gate. We had no code sent for key safe luckily another guest was coming in so she let us in & knocked on inside private door, was helped to room on ground floor by front door, heard everyone coming in and out! Very small room & bathroom. Very clean comfortable bed, comfy bed, pillow x1. Was given free a tooth brush & bottle of water which was happy about as forgot 1 of our toothbrushes. Netflix on tv once we got to know how to use it. WiFi code should be in room not outside we realised in morning. No where to leave key so left in room as no reply from knock on door

Very clean, safe and new. Comfortable bed. Perfect for short stay. Owners very friendly and accommodating!