ユニバーシティ マナー イン(University Manor Inn)

Since the day I checked in till the day I checked out, the room smelled cigarettes and we don't even smoke. The sheets, towels everything felt dirty. We complained so many times but housekeeping came the last day to change sheets….that’s it. It was noisy outside! Would not recommend it to anyone!Terrible experience

It was good stay, but the sheets was not as clean as it should be and I think they wash it but the washing machine is old or is not as good as it should be. Also the blanket were not washed only tge sheet thay cwash. There was no boiler to make hot water for coffee or tea but there was a microwave. totally they were friendly and nice and the area was nice.

The room I had was not cleaned all the way. There was still wash rags in the bathroom from the person who stayed before me. The floor was sticky! The tub wasn’t clean. It smelled of mold in the bathroom & the sheets were mildewed. I really like this hotel but I think they should do better with cleaning & sanitizing!

The non-smoking room wreaked of smoke. The staff was very friendly and helpful.

When booking through Travelocity, I requested a non smocking room and motel/hotel with breakfast. I arrived early and was thankful to the lady I found at the desk, she did her best to accommodate me and went extra miles by giving me tips on what to do before the checking time. After receiving a call I went for the checking, hélas where problems started. After requiring when the breakfast was served, the other lady at the desk told me that they don’t do breakfast anymore since Covid and ******* know about it. After some words with her I requested to talk to the manager who didn’t even bother to come to see what was happening. I left the lobby to go to put my luggage in the room and come back to resolve the breakfast issue. Oh when I just opened the room, it is was full of cigarette smoke. I asked if I can change the room but instead of answering my question the manager ( I understood is also the owner) told me to give back the key and he is refunding my money. He even told me that: “ did you see the reviews in *******? You took the risk in booking this hotel”. I was simply thrown out and have to find a new hotel the same day. Confused. Fortunately it was still daytime and I found another hotel to go. Third party booking service, please make sure that you or the hotels in your network update their services. So as the rude manager at University Manor Inn said: You took the risk in booking this hotel, so we customers will assume our risk when doing a booking through your system.

Thermostat was set at 61F, no heat. Room 117. Previous resident's left over female pijama was hanging in the bathroom ; room was not serviced for us , no change of linens from Previous day ; so intense sweat odor was coming from the pillows, linens ,prevented our rest and sleep in 61F need to file a complaint with regulatory Authorities.

Jacuzzi was dirty ,bed ugs

I knew I was booking a no-frills motel, but I did expect that it would at least be clean. The non-smoking room smelled like stale smoke. The chair had cigaret burns and stains. The bath mat was dirty. Something splashed on the bathroom tile and had just been left there to harden. The bedspreads were stained. It was one of the most disgusting motel rooms I have seen in my life. Additionally, the lock on the door was not screwed all the way in the doorframe, making us feel very unsafe when we heard yelling outside in the middle of the night.

Made a reservation went to check in they stated couldn’t find it even after pulling up my reservation then goes to say they had no more rooms available