One of the best hotels we’ve ever stayed at! From the second we walked in, we already felt right at home. Richard at the front desk was so friendly and accommodating in every way! He helped us make adjustments to our room and was swift, friendly and beyond nice! Sve, our concierge on the first day was the nicest, and sweetest person! So professional, and made great suggestions for our excursions in Amsterdam! Although we only spent a short while together, Sve made us feel like family and very special! He went out of his way to treat us like VIPs! Mark, our concierge on the second day was also super helpful and friendly! He helped us make changes to our plans, made great recommendations, and every time he saw us, he opened doors for us and greeted us by name. Also made us feel like family! Mark even walked my 87 year old mother in law to the Van Gogh museum just to make sure she didn’t get lost! Now that is white glove service! Everyone at the hotel was beyond friendly, service was amazing and really, one of the best experiences our family has had in Europe! Behind the front desk, you were always greeted with a smile. Concierge desk, the same and everyone was ready to offer suggestions. Etan was a gem for helping us secure entry to the Van Gogh museum even though it was sold out. We can’t wait to come back and spend more time at this world class hotel with world class people and service!
自動翻訳