ホテルからの返信: Dear Guest,Thank you for sharing your experience with us. We’re glad you appreciated the fluffy towels and convenient location near public transport. However, we sincerely apologize for the discomfort and safety concerns you encountered regarding the room window and door. Your safety and comfort are our top priorities, and we will investigate this matter thoroughly to prevent any future issues. We hope to have the chance to provide you with a more secure and pleasant stay next time.Kind regards,Team Hotel van de Vijsel