シティ ホテル アムステルダム(City Hotel Amsterdam)

Perfect experience at this small, unpretentious hotel. Yes the rooms are small - it is clearly disclosed and advertised ; shouldn’t be a surprise to anyone. The rooms and hotels areas are spotlessly clean and modern. The hotel is nice and quiet. Staff was courteous and friendly throughout my stay. Location is perfect . Right downtown to the side, and close to the train station.

This was an excellent hotel. Very clean and was upgraded from a single to a double. I was in A13. It included breakfast. Which was good. My flight was cancelled and I had to stay an extra night. I called the hotel and they gave me my same room at a very good rate for the extra night. The hotel was very clean as well. Reception was very friendly. I highly recommend this hotel.

i think size (or lack thereof) may just be an Amsterdam thing, but I was "upgraded" to a superior twin room after initially booking a basement room. The superior room was probably the size of two double beds in total. But then again, all I did was sleep in the room so not a massive deal. The location was great and breakfast was included. It was a very simple breakfast but very well presented and consisted of reasonably good quality products. the staff were very friendly and all in all a very pleasant 2-night stay

Never stay here! Never make a reservation here! This is a disgusting hostel, not a hotel! They scam you into giving a €250 deposit for no reason. None of the actual hotels in the area require deposits. Their rooms are dirty and smell like smoke and **** despite advertising that the rooms are nonsmoking. The bathrooms reek of urine and they have mold and mildew. The steps leading up to their self-described “deluxe” room are dangerous; it is in fact an attic and not a room. Even though we never stayed in the room, the staff refused to acknowledge our leaving as a cancellation and forced us to sign a form stating that our leaving as an “early departure” despite us barely stepping foot in the room instead of a cancellation in order to absolve themselves of fault and potentially not have to refund us. They claimed that without this form they could not release the hold on our card for the deposit. The worst part is the personnel on staff claim that they aren’t allowed to discuss or process any refunds and the manager never answers her phone to authorize refunds. However, the staff had no problem charging us for the room as soon as we arrived, even though our room wasn’t ready until many hours later. The manager also dodged calls from both us and ******* in order to block our refund, even though she was texting the staff while we’re in the lobby. The staff told us we would have to come back the next day to discuss a refund with the manager. Based on our experience and upon reading other reviews for this establishment, it is clear that their actions are tactics to scam people out of their money or force them to stay in this disgusting hostel since they won’t get their money back. Thankfully our bank was able to file a dispute and get us back our deposit. After spending more than half the day on the phone, ******* was able to cancel this reservation for us and refunded our $600+.

Lovely hotel in a great central location. Room was simple but clean and the beds very comfortable. Great self service breakfast with a wide range of food. Staff were helpful and friendly. A great base for exploring the city.

Everything was great! Clean, friendly, great location. Didn’t bother me, but the rooms are very small

The photos of the rooms in the hotel are totally different than the rooms when you get there. We paid for a superior room for 3 nights, photos looked good, room looked big however the room we were in was very small. Aparently there is only one superior room in the hotel. Maybe they should update their photos to show the truth because that was not what we paid for! Breakfast was okay, however there was a few flies flying around the fruit which really should have been covered up! We also had a nice view out the window right into a few other houses. Could see everything! The staff were friendly enough. As we checked out early they made us a sandwich to take witu us. All in all the hotel really needs updating, also the wobbly slabs when you go out to some of the rooms. Does for a couple of days, but wouldn't reccomend for longer

Very good location close to centraal station. I had a single room on the basement level, but it was a decent sized room, and the bathroom was also a good size. There was a free breakfast on offer which was nice. Will definitely stay again.

Room was basic and clean and did the job even though it was small. No ac but did have a fan. Tv didn’t work but we weren’t in our room to use it anyway. Breakfast was good and filling. Location was good for us. Amsterdam involves a lot of walking so wear appropriate shoes.