PROS: Bed was very comfortable, room was nice, front desk staff friendly and helpful, the breakfast was WAY more than coffee and a muffin. We used the ART system (great app), shuttles to and from Disneyland daily, and even used their new EVE John Wayne Airport (SNA) pickup service (at 10:30 pm) for half the cost of UBER.
CONS: We didn't understand that room cleaning had to be requested before 10 am, so the trash filled up and the supplies dwindled before I figured that out. TO BE CLEAR I'm very supportive of this approach as it avoids the wasteful laundering of many items, improves security and reduces the cost of my room. It just needed to be communicated better. If you are bothered by the odd hair in the bathtub (I'm not) then you might want to book elsewhere. There is no hotel shuttle to Disneyland and it is a pretty long walk, especially at the end of a long day. However the ART stop is only a block away. The neighborhood is a bit dingy, with homeless folks sleeping on the street, but we were never approached for handouts and never felt unsafe.
BOTTOM LINE: we would stay here again if we got a good rate (like we did), but would only make it a qualified recommendation to friends and family.
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