I expected a budget motel, but I was not prepared for this level of uncleanliness, unprofessionalism, and overall neglect. There was quite a bit of rain and having been out in it at Disneyland all day we were wet and cold. The heater gave off a terrible rotten smell and when I called and requested an additional blanket the man laughed and told me “no” and hung up. I was brought one the next morning.
I checked in on sunday and the bed was not made or trash emptied until Wednesday after multiple requests. All maid service did was replace towels, and one day they didn’t come at all.
The bathtub had no stopper so I wasnt able to give my daughter a bath during my whole five day stay. There were no hangers to hang anything and the drawers and furniture were disgusting. The blanket had a cigarette burn, as did the second blanket they finally gave us. The whole room smelled like stale cigarette smoke which, alongside the weird smell from the heater (?) begun to affect my asthmatic daughter by the time we checked out. I wish we would have left, but with the terrible weather and busy area near Disneyland I was unable to find other accommodations on short notice. Upon sweeping the room at checkout for any dropped or misplaced items my daughter found (and picked up) a poison trap for cockroaches.
They began calling the room 30 minutes before checkout asking us to leave, and although my room was right next to the office and they could see me loading my mobility scooter (because I am disabled!) and luggage etc into my car they continued calling my room over and over.
The bed was terrible and you could feel he springs through the mattress The room was disgusting - bathtub/shower was dirty, the walls were dirty and splashed with who knows what, the furniture was falling apart. And these are all secondary issues. I normally would expect a budget motel to be a little shabby and not incredibly comfortable but this was the absolute worst hotel I have ever stayed in. This hotel is in close proximity to Disneyland and markets to families - this level of uncleanliness is completely unacceptable and the lack of responsiveness to any and all concerns was so rude and unprofessional.
Don’t stay here, especially if you’re bringing your kids.
自動翻訳