This hotel could be anywhere. It feels more like a space station than a place in a small village in the Swiss Alps, although it is right in the middle of the lovely village of Andermatt. Staff is professional but oddly detached and impersonal, without warmth. There is none of the hospitality Switzerland is famous for, lingua franca is English and no-one pretends to remember you, even though we stayed one week. The hotel is very popular with families and kids, and accordingly kids are everywhere and at all hours - the hotel lounge, the spa (there are special kids' treatments) and the swimming pool. If you don't like kids, you should stay elsewhere. The hotel has a ski rental service but it is for beginners only - they don't understand the basics of ski maintenance, had extremely limited choice when we visited ("it's the high season") and were clueless when asked where to rent backcountry ski equipment or whether a ski pass was needed for crosscountry tracks. I have never witness such bad service in a ski resort. Breakfast is included but is pretty sad - baked goods are below par for a luxury hotel in Switzerland, and there are only limited choices of savoury dishes which are not egg-based. Pancakes are pre-cooked and taste like cardboard. And if you'd like anything which is not pre-prepared, like eggs benedict, egg-white omelet or french toast, you'll be charged extra (CHF12-15) for the privilege. This is absurd in a hotel that charges over CHF1,000 per night. On the plus side, they have a proper coffee machine with a barista. But really the main disappointment is the impersonal service. In any hotel, no matter how much or little you pay, it is the personal touch that counts. And that is sadly missing at the Chedi.
自動翻訳