アンダーソン A Total Tan of Anderson周辺ホテル

While there are several hotel options in Anderson, Indiana (and I have stayed at nearly all of them), Best Western is my lodging of choice. The facility is clean, the beds / pillows are very comfortable, customer service is phenomenal. During one stay in particular we had nasty winter weather. I was dreading my 4am departure because I knew I would have clear my car of snow and ice. Much to my surprise and delight, when I entered the parking area I found the overnight clerk busily cleaning off EVERYONE'S car! Thanks Best Western. You're awesome.

On January 9, 2020 around 8pm, I called and booked a room to stay at your hotel for 1/10/2020 departing on the 11th. I knew I wouldn't be in early morning, so after I booked, I called the hotel and notified them of my late arrival. It was a woman, who said she would note it. I also noted it under the accommodations tab on the online reservation site. I arrived on the 11th around 6am, to be told by Lisa that my room was cancelled for no show. I explained that I had called on the 9th to notify of my late arrival. She said that it was noted, so there was nothing she could do, besides charge me again if I still wanted to stay. I had drove 9 hours with my children, at this point, so I really had no other choices. There were other hotels in the area, of course, but their reviews were poor. I asked Lisa who I needed to talk to and she said the general manager who would not be in until Monday. I asked her should I call corporate or wait until Monday and she said "Do whatever you want." I said well what is the normal protocol and she said "I don't take many complaints, I work at night." Her responses, were definitely not the customer service I would expect at a Marriott hotel. She didn't provide me with a receipt, I didn't sign anything. Once I got my kids in the room, I went back to the front and asked for a print out of what I had been charged for the no show and my current charge. The young lady was polite and printed it however their was only the bill for the no show. The other bill said 0.00. When I look at my bank statement, there are charges pending for 99.98, 101.00 and 140.00 dollars. Overall, the hotel is really nice. However, Lisa's customer service left many things to be desired. The fact that I called to say I wouldn't arrive until early morning Saturday, and now one noted my reservation caused me extreme stress after driving all night with my young children. I was in tears because of this. Once, I returned home, I composed an email and sent it to the General Manager and 24 hours later no response. Very bad customer service.

We stayed at the Quality Inn for a single night stay and it was decent for the price we paid. Here is the good and the bad: Good: Staff very friendly at check in. Room was clean and comfortable with coffee maker, fridge and microwave. Had a large flat screen tv with more channels than any hotel I had ever seen. Breakfast was nice with a decent amount of selections. Had a shuttle service that was on demand to and from the Harrah's racino. Neutral (things that didn't bother us but may bother you) The hotel when we walked in had a slight chemical/deodorizer smell. Bad: The low flow shower water head - it stunk! Barely felt like you were bathing. Scratchy toilet paper, definitely need an upgrade here. Overall all the good outweighs the minor bad things. We would stay here again and like I said it wasn't bad for what we paid!

I have stayed at dozens and dozens of hotels on business stays in the last 10 years.. simply put Tashon.. the front desk clerk at this HIE property was phenomenal.. on check in late one cold October evening.. she had me checked in and into my room in lighting speed.. I was literally in my room 3 minutes after walking through the front door.. amazing customer service.. Holiday Inn Express is my preferred brand when traveling on business.. somehow they just get the details down and Stays at HIE are just always a little bit nicer than at comparably priced competitors.. the cookies on check in .. Cinnabon at breakfast time and the upscale feel of the beds and linens.. when our office travel coordinator books me into Holiday Inn Express.. I am a happy traveler..

Really nice staff and I loved that we could get a free shuttle to the casino. The hotel is an older one and unfortunately someone did go through the front of the building with their car but the staff was extremely friendly. Especially appreciated the breakfast worker who kept asking if we needed anything else. My husband asked for a yogurt smoothie and she made 20 of them and pass them out to everyone. Montana Mike’s is about 25 steps away if you want to have a close good dinner.