My wife and me come to praslin, Le Domaine de La Reserve for a 3 night stay after leaving mahe and Constance Ephelia. We where given a room with a nice seaview on the first floor to the left of the dining pier. Unfortunately the people dining had full display into our room so we had to leave the curtains closed on mornings / evenings so we could not enjoy the view from our room We adressed this issue with the reception staff, but were curtly told they had no other rooms available. However the main issure with our room was the incredible hard and uncomfortable double bed. We both had trouble sleeping and our backs acked come morning. We adressed this issue with the reception staff our first morning before breakfast and where told that all their beds in the property where hard. Their only option where to put duvets ontop of the madrass to make it softer. We accepted to try this and where told they would make the change during room cleaning. We then went to breakfast service that where understaffed, severly limited food/drink options and birds where roaming the displayed food buffet nipping bread and other items. We spent the day by the pool. Only a few sun loungers are scattered around the enourmus pool and only one third of them has cussions placed on the metal lounges. We found this very strange since people coming by mid day had to lounge on hard metal sun beds. We went on to have lunch and went back to our room that had been cleaned, however nothing was done to the bed. I contacted the receiption staff again and they said the would make the change at turn down. At 22:00 in the evening there was still no turndown and no change to the bed. I again contacted the receiption staff and they finally sent someone over to our room that put two duvets ontop of our hard madrass. The change had no effect to the comfort and softness of the bed.. After two nights of bad sleep we decided to check out of the hotel, 1 day earlyer than intended. We booked a room at Le Duc downt the road. The experience with our room, breakfast service and curt staff bevahiour combined made our decition to leave the hotel, even tho we payed for 1 additional night. We had payed aproximatly the same price pr night as we did to ephilia and the experience there was far better on every level with regards to dining, food, beaches, pools and staff friendliness. When we at mid day on our second they at the hotel had packed our bags and showed up at the reception to check out and explained our reason for checking out 1 day earlyer i feel that the staff listen and where sorry for our predicament. The manager was brought in and even though i said i didnt expect a refund for our last night, the manager assured us we would receive this by initating the refund through our booking agent. I felt this was generous and atleast they tried to remedy our unfortunate situation. We went on to 1 night at Le Duc and had a wonderfull experience. The change in bed was really remarkable for
自動翻訳