Just recently been at this hotel and here are my thoughts in a quick summary for couples or families intending to stay here... (cons) -When checking in the receptionist asked us to wait as he was handling another issue, when finished he forgot that we were waiting, therefore, we had to remind him and then get checked in! This is frustrating as you can imagine after a long day travelling! -When we got to the room, there was a strong scent of dampness in the room due to all electronics being off including AC -Tried to have a shower but only cold water - complained and this was sorted the next day -Lift is not functional, very slow and we had to use stairs which were slippery and full of cigarettes -The biggest downfall was WIFI - we stayed in room 201 and were told the wifi is working. Despite complaining every day and having staff come and confirm there is no connection in the room, our issue was never resolved. When we spoke to the manager about this, he replied 'why do you need internet, you're on holiday! Disgusting, how are people supposed to connect with family without any internet? Even a low-star hotel promotes the internet as it's a standard need nowadays. -When communicating with the staff at the hotel - has been the most frustrating thing - they do not understand your need properly, language is the barrier and they have no customer service skills - no politeness, just snappy behaviour. -Towels are always out of stock - so good luck with drying yourself! -Shuttle bus going to the beach comes every two hours and the last slot is 6.45, therefore, forget to watch the sunset! - please do not book a trip with the hotel - they overcomplicate it and charge extras even if you just want to tag along and not participate! -Be prepared that they do not have AC anywhere in the hotel except in the bedrooms. So you will get sweaty by the time you reach the ground floor! Say goodbye to flawless makeup! -And no hot drinks are accessible after 10. So good luck having a cuppa after that time! -No restaurants nearby therefore all-inclusive is better (pros) + food overall was good - dinner especially! Nice selection of choices! +Pool area is nice +distance to the closest beach is 5 mins but be prepared for odd looks from locals This is just mine and my husband's true and genuine experience. Although the manager did not like us speaking the truth and even attacked us for writing this review. His attitude got worse by the time we were leaving. He did not even say 'sorry' or 'hope you had a good stay'. He just wanted to get rid of us by calling a taxi! Pathetic and will never use this hotel again! They definitely treat their 'tourists' differently!
とても良い
110レビュー