ラディソン ブル ホテル アンタナナリヴ ウォーターフロント(Radisson Blu Hotel, Antananarivo Waterfront)

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As a rewards member I was offered the members rate - however, after several staff members tried to help me reset the password but failed due to a system error, they refused to charge me at the members rate. Same result with customer service when I returned home to try and fix - not willing to even give points - it's as if the trip never happened ! Customer service was incredibly frustrating there was no way of tracking my original issue and every time I chatted/emailed/spoke to a new member of staff I had to start again. I have stayed with Radisson on multiple occasions but it seems that if there aren't any issues it's all fine but if you have an issue they are not interested and of little to no help. Some of the members of the customer care team were excellent but still unable to help fix this even after admitting the issue was at their end. I think I will take my business elsewhere next time - I appreciate that issues arise but it is very much how an organisation deals with the issue - and Radisson failed in a very major way. I still remain frustrated and annoyed.

Great hotel with great staff. Well located in a secured region. Lot of facilities in and around hotel (supermarket, shops..etc) Both restaurants in hotel are value for money, gastronomic food. Office available for working behind reception when needed.

The location of the hotel in the city center is its greatest value. Nearby shops and restaurants for those who wants to go out. Room is modern, clean and the bed is just so confortable. Personal friendly and professional …………………………………………..

Of all places I went to do business and work at, Radisson Blu is by far my favorite. I also got to know Eric and the staff, throughout all our interactions, especially those at the front desk. They are very human, super nice : very polite and friendly. The lobby is one of the best place to be at, I actually got to meet a lot of people by initiating conversations there while waiting for appointements. Met new people for new business opportunities, great conversation, and of course : coffee. For the rooms, they are kept clean and neat. Room service is quick and food is just delicious.

wonderful hotel beyond my expectation. Really had a great stay there A+++++++++++++++++++ Definitely i come again for my business trip, the staff also are very nice. The rooms were impeccable. well done radisson blu.

The hotel is located in a safe and secured area. The services offered by the staff's were amazing. The foods were good and special thanks to the chef Rajesh who prepared some Indian dishes for us which were absolutely delicious. Thanks to the management team for meeting us and allowing us to share our feelings and taking our request in consideration. Really a great initiative, keep it up. :) Overall experience very good.

Very clean, well located, secured, excellently friendly and professional services! The food is great in the restaurant Larder! Special thanks to the waiters in that restaurant, especially Lalaina! Breakfast buffet is also great with varieties of meals, fruits and beverages!