ホテルからの返信: 親愛なるお客様、この度はダブルツリー by ヒルトン長白山ホテルにご宿泊いただき、誠にありがとうございます。お客様の幸せな笑顔が私たちの進歩の原動力です。お客様と満足のいく時間を過ごすことができて、ホテルのメンバー全員がとても幸せです。 。当ホテルでは、お客様一人ひとりに合わせたサービスと心のこもったおもてなしで、快適で満足のいくご滞在をお届けできるよう努めてまいりますので、今後とも変わらぬご支援を賜りますようお願い申し上げます。
Hotel staff are helpful and friendly! Give us suggestions on how to get around places! Hotel are clean!
翻訳
ホテルからの返信: Thank you for taking the time to share your feedback about your recent stay at DoubleTree by Hilton Changbaishan Hot Spring. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
ゲスト
ツインプレミアルーム
宿泊時期: 2024年11月
家族旅行
18件の口コミ
8.0/10
とても良い
投稿日: 2024年12月9日
Booked this hotel due to VIP tianchi & free 3 hrs ski. However, we are still resolving an issue of refunding deposit. Deposit of 1300 was not claimed due to rushing of check out. It was a tricky refund and process is taking long due to cash was involved. Hope it can resolve soon. Overall, the welcoming and service is excellent. However, the hotel is abit inaccessible. This means it hard to get to town and food choices are limited unless u pay rmb 80 to town. 2 places to dine in hotel- level 1 skewer and steamboat buffet 188 per pax and level 2 korean food. Please dont dine at Korean restaurant. The food is expensive and not nice. The beef soup and meat doesn’t have any beef taste and waiter reply adding chili to spice the soup. This doesn’t mean any sende as the soup will taste chili instead of beef.
翻訳
6/7
ホテルからの返信: Thank you for taking the time to share your feedback about your recent stay at DoubleTree by Hilton Changbaishan Hot Spring. We highly value the experience of every guest who stays at our hotel, and providing you with a good service experience is our service tenet and top priority. We will follow up and improve the suggestions you have made. Sincerely looking forward to your visit again, wishing you a pleasant trip and smooth work!
ゲスト
ツインプレミアルーム
宿泊時期: 2024年10月
家族旅行
15件の口コミ
10.0/10
とても素晴らしい
投稿日: 2024年12月8日
Beautiful hotel located near Changbaishan North Scenic Area. The hotel provides complimentary shuttle bus service from Changbaishan High-speed railway station.
The room is very clean and functional. Buffet breakfast is delicious. We had a great time here!
翻訳
ホテルからの返信: Thank you for taking the time to share your feedback about your recent stay at DoubleTree by Hilton Changbaishan Hot Spring. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Laura1
プレミアルーム(キング)
宿泊時期: 2025年3月
一人旅
2件の口コミ
10.0/10
とても素晴らしい
投稿日: 2025年4月14日
A really comfortable room with a balcony and a nice view of trees.
The staff were friendly, helpful and efficient and some of the staff spoke English which was nice as my Chinese is very limited.
Staff can help you book travel to nearby places of interest. There is transport available to and from the train station.
The breakfast was really good and snacks are delivered to your room in the afternoon.
翻訳
ホテルからの返信: Thank you for taking the time to share your feedback about your recent stay at DoubleTree by Hilton Changbaishan Hot Spring. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Daphne Wong LW
キングゲストルーム
宿泊時期: 2025年2月
カップル・夫婦での旅行
1件の口コミ
10.0/10
とても素晴らしい
投稿日: 2025年3月16日
Lucky Liu provided excellent service and was very helpful. The hotel was great, and I will definitely stay there again on my next visit.
翻訳
ホテルからの返信: Thank you for taking the time to share your feedback about your recent stay at DoubleTree by Hilton Changbaishan Hot Spring. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
ゲスト
プレミアルーム(キング)
宿泊時期: 2025年1月
その他
1件の口コミ
10.0/10
とても素晴らしい
投稿日: 2025年2月26日
The hotel is a bit off the beaten path in the middle of the forest, which made it all the more enjoyable for us. Excellent access to the forest for a walk, as well as the hot springs right next door. We also enjoyed our trip to the mountain, particularly also thanks to Eric, who was extremely helpful and gave us very good pointers for how to handle the extreme cold near the lake in the middle of February.
翻訳
ホテルからの返信: Thank you for taking the time to share your feedback about your recent stay at DoubleTree by Hilton Changbaishan Hot Spring. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!