richardN187HQ
Reception staff - Did not greet, explain the site, location of anything and gave incorrect key for room twice. Room - Not a superior room as booked, not very clean, TV not working, outside light broken and unsafe, no waste bin, full of ants and sea view blocked by overgrown vegetation. Only 1 socket in room. Dune Restaurant - Food has reasonable selection and staff friendly, evening meals hampered by staff having their dinner in the same restaurant before the finish of guest service and resulting in foods running out early Drivers - Always on their mobile phones including whilst driving, this including bus drivers Managers - Riding around on mopeds reading text messages and taking calls Site Buses - Inconsistent Parking - A hike from the room Bars - Service was very slow, empty glasses left for hours, unable to change beer barrels, served flat beer by bar manager! No ingredients for cocktails even though they are in the menu. General Staff - Sitting round the side of restaurants smoking If you are expecting a beach then don't book here. Hotel Dune would be for couples but the small beach is full of children. The beach bar closes at 8pm and the main bar has children running around all night so no getting away from them. I would not recommend this resort. Glad we had a car to get away, everyday!
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