ジ エクセルシオール ホテル(The Excelsior Hotel)

The food was very nice. The personnel was very friendly, we had a great stay at the hotel. Trip.com should immediately change their translation agency though… We had half board, although the confirmation said „room&breakfast“. We were expecting the ski passes to be included, trip.com somehow didn’t include them. We would recommend the hotel, but not trip.com…

This hotel is at a higher part of the Arosa village, so it’s quieter. The room I got was fairly large with a balcony facing to a pure nature! In this hotel staff is a treasure. They are really nice and helpful wherever they are in the hotel. I didn’t use the sauna and swimming pool but friends were happy with the facility.

Excelsior is one of the highest situated hotel in Arosa which means you have best view from lovely terrace. Atmosphere and staff are great, room was cosy. We spent there exciting 5 days. For me as disable person was pleasant to park front of the door and for my dog, who love snow, not so heavy traffic as on main street! What I would suggest to hotel, serve more rich breakfast and prepare egs not so dry :)

I had a really pleasant stay in Excelsior but what I was more impressed was with the staff specifically the reception staff like Alain that after I missed my flight, helped me with booking a new flight and accommodate my requests and helped me to relax when I was quite stressed, so really impressed with the staff.

The hotel offers good service. The room was comfortable and quiet with a lovely view. There was a good selection at the breakfast buffet. A bit of a slippery walk in places from the center of town to the hotel.

Every year we look forward to our annual vacation in Arosa and again we are thrilled with the staff at the Hotel Excelsior. Friendly, courteous and service oriented. In addition, the food was excellent and the bedspreads are simply fantastic.

Tudo muito agradável, staff muito simpático e prestável. Boa comida ao peq. almoço e ao jantar. Com loja para aluguer de equipamento de ski, o que simplifica a logística. Transporte de e para os meios mecânicos da estancia de ski torna tudo super confortável. Muito recomendável.

Wir waren zu zweit mit unserer Labrador-Hündin zwischen dem 18. und dem 24.12.2022 im Excelsior in Arosa. Es waren tolle Tage mit sehr freundlichem und sehr aufmerksamem Personal. Wir hatten einen sehr angenehmen Aufenthalt bezüglich Gastfreundschaft, Hilfsbereitschaft, sehr saubere Zimmer und öffentliche Räume, gesamt sehr aufgeräumt, super feines Essen, Nachfragen während des Aufenthalts ob alles in Ordnung sei seitens Personal - wir wurden wahrgenommen. Wir werden bestimmt das Excelsior wieder anfragen bei einem neuerlichen Besuch in Arosa!

Sehr freundliche Mitarbeiter*innen, im Hotel, im Restaurant. Wunderbar ruhige Lage, Hotelbus zu der Skilift-Station funktioniert tadellos und unkompliziert. Gute Küche, ein vielfältiges Angebot auch für Vegetarier. Wunderschöne Wellness-Anlage, im Nebenhaus sehr ruhig- wir haben es genossen!